ServiceNow Configuration Specialist

6 days ago

Dublin, Dublin City, Ireland beBeeIT Full time €40,000 - €55,000
Job Description

We are seeking a highly motivated and detail-oriented individual to support the ongoing development, configuration, and maintenance of our ServiceNow platform.

This role is ideal for someone early in their ServiceNow career who is eager to learn, grow, and contribute to enterprise-scale IT service management initiatives.

  • Assist in the configuration and customization of ServiceNow applications, including ITSM, ITOM (including Cloud Provisioning & Governance), SAM, BCM, Now Assist, SecOps, and others.
  • Support day-to-day administration tasks such as user management, access controls, and platform maintenance.
  • Participate in Agile ceremonies and collaborate with the ServiceNow team to deliver enhancements and bug fixes.
  • Develop and maintain catalog items, workflows, business rules, UI policies, and client/server scripts under the guidance of senior developers.
  • Help troubleshoot and resolve platform issues and incidents.
  • Assist with testing, documentation, and deployment of new features and updates.
  • Learn and apply ServiceNow best practices and development standards.
  • Support integration efforts with other enterprise systems and tools.
  • Stay current with ServiceNow releases and participate in platform upgrade activities.
Required Skills and Qualifications
  • Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent work experience).
  • 1–3 years of experience in IT support, system administration, or application development.
  • Exposure to ServiceNow through coursework, internships, or hands-on experience.
  • Familiarity with ITIL concepts and service management processes.
  • Strong problem-solving skills and attention to detail.
  • Willingness to learn and grow in a fast-paced, collaborative environment.
  • Excellent communication and documentation skills.
  • Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week.
  • ServiceNow Certified System Administrator (CSA) or working toward certification.
  • Experience with Agile or SCRUM methodologies.
  • Familiarity with REST APIs, JSON, or integration concepts.
  • Experience with professional services firms or enterprise IT environments.
Benefits

We care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more.

Life at GT

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