Servicenow System Administrator

At Sogeti, we believe the best is inside every one of us.
Whether you are early in your career or at the top of your game, we'll encourage you to fulfill your potentialto be better.
Through our shared passion for technology, our entrepreneurial culture , and our focus on continuous learning, we'll provide everything you need to doyour best work and become the best you can be.
YOUR ROLE
Sogeti is seeking applications for a ServiceNow System Administrator to join our team.
The successful candidate will be responsible for ensuring the stability, performance, and usability of the ServiceNow platform.
This role supports day-to-day platform operations, manages incident resolution, oversees routine maintenance, and contributes to the delivery of new features and enhancements through configuration and release activities.
Key Responsibilities of the role:
Ensure platform stability, performance, and usability in collaboration with developers and stakeholders throughout the project lifecycle.
Perform routine application maintenance, including system performance monitoring and troubleshooting issues to ensure optimal operation.
Lead planning and execution activities related to platform upgrades and patching.
Administer instance-level security, including management of users, groups, roles, and Access Control Lists (ACLs).
Support configuration and customization tasks to meet evolving business requirements while adhering to best practices and governance models.
Collaborate with functional and technical teams to support integrations, improvements, and platform enhancements.
YOUR PROFILE
Demonstrated experience in developing ServiceNow components including catalogue items, business rules, client scripts, and other custom development tasks.
Proven ability to maintain and manage the ServiceNow CMDB and lead technical delivery within the ITSM module.
Experience in SLA definition and development
Proficient in generating reports, dashboards, and utilizing Performance Analytics for data-driven insights.
ServiceNow certification (e.g., Certified System Administrator or Certified Implementation Specialist – ITSM) is highly desirable.
WHAT YOU'LL LOVE ABOUT WORKING HERE?
Craft your own career path through continuous learning and personal growth
Our commitment to maintain high ethical standards ensuring Diversity, Sustainability and Inclusion in our business practises
Be a part of our professional communities role framework which promotes professional growth, career development and enhances Sogeti's capabilities across different domains
Sogeti Ireland is an equal opportunity employer.
We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.
We embrace the value of diversity within Sogeti and the entrepreneurial spirit of our people.
If you're looking to join a company with a proven track record of success and that deeply values its people, Sogeti Ireland offers the opportunity for you to grow and advance.
Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a localpartner with global scale.
With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, andsmarter.
By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud andapplication development, all driven by AI, data and automation.
Ref. code 310373-en_GB
Posted on 14 Aug 2025
Contract type Permanent
Location Dublin
Business unit ABL Southern Central Europe
Experience level Experienced Professionals
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