
IT Service Delivery Manager
3 hours ago
This pivotal role requires exceptional leadership and expertise in IT operations to ensure seamless service delivery with high excellence. As a key stakeholder for multiple IT service providers, you will drive a culture of continuous improvement and enforce SLAs.
Key Responsibilities:
- Oversee the management of vendors to guarantee flawless service execution
- Drive a culture of continuous improvement and enforce SLAs
- Collaborate with IT service providers to achieve business objectives
Requirements:
- 5-10 years' experience in IT Operations with expertise in vendor management, escalation handling, performance oversight, and operational management
- Proficiency in SIAM framework application, incident resolution, and change coordination
Desirable Qualifications:
- Degree in IT or Computer Science
- ITIL certification
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