Application Support Specialist

7 days ago


Letterkenny, Donegal, Ireland Tata Consultancy Services Full time

**Job Overview:**

We are seeking an IT Application Support Engineer to join our EMEA Customer Care division.

The team works in a high-profile, mission-critical environment within a Healthcare Environment, providing technical support for Cardio and Radiology Products & related infrastructure.

Key Responsibilities:

  • Troubleshoot and resolve incidents & service requests in a timely fashion.
  • Manage incident queues & incident intake channels, ensuring seamless communication with customers.
  • Take ownership of incidents & communicate with customers as required, demonstrating excellent customer service skills.
  • Respond to reactive or proactive incidents, prioritizing tasks effectively.
  • Record and document incident tickets accurately, maintaining detailed case documentation.
  • Monitor omnichannel intake, staying up-to-date with the latest industry trends.
  • Coordinate internally with other support groups, fostering strong collaboration and teamwork.


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