
Scheduling Coordinator
2 weeks ago
Job Title:
">Client Scheduling Associate
">">
Key Responsibilities:
">- ">
- Process and log inbound telephone and email enquiries">
- Act as a trusted point of contact for all vehicle maintenance and repair requests">
- Direct vehicles into their preferred supplier network for repairs">
- Build long term proactive relationships with clients and drivers">
- Manage fluctuating workloads and peaks in volume whilst maintaining exceptional levels of service">
- Maintain a high standard of accuracy and compliance in general administration">
- Undertake any reasonable role related duties as required by your Line Manager">
">
Requirements:
">The ideal candidate will have 2+ years of experience in customer service, with pragmatic decision-making skills to take the initiative on processing information received and formulating an appropriate solution.
">They will also possess excellent telephone communications skills, allowing them to communicate effectively with both suppliers and customers, along with a demonstrable record of high achievement & drive with a proven ability to deliver results.
">A team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals is essential.
">Flexibility and a willingness to carry out a variety of tasks/activities as required to meet the departments objectives are also necessary.
">Computer literacy with an ability to master new platforms and systems is a must.
">Motor/Fleet industry experience is desirable but not essential.
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