Airport Sales Performance Leader
2 weeks ago
Our client is seeking a dynamic and results-driven Customer Service Coach to lead frontline operations at Dublin Airport. This is a hands-on, customer-facing leadership position where you'll coach and mentor staff, drive service excellence, and support commercial growth through performance optimisation.
Key Responsibilities:
- Promote and sell products and services, consistently meeting or exceeding personal sales targets
- Deliver coaching to team members on sales techniques and customer engagement to drive station revenue
- Ensure consistent delivery of exceptional customer service standards on the frontline
- Mentor and develop team performance, encouraging accountability and a results-driven mindset
Operational Oversight:
- Ensure all staff are fully trained and compliant with company procedures and policies
- Partner with Station Management to ensure adequate vehicle availability to meet demand
- Lead performance tracking on upgrades—monitoring conversion rates, revenue per transaction, and customer value
- Train and coach staff on delivering service-led upgrade conversations to enhance the customer experience
Standards & Safety:
- Promote a clean, professional, and customer-ready environment at all times
- Follow all safety policies and procedures; take responsibility for own health and safety and support that of colleagues
Requirements:
- Full clean B driving licence (held for a minimum of 2 years preferred)
- Flexibility to work a variety of shifts including evenings, weekends, and holidays
- Strong leadership background, with proven ability to coach and motivate front-facing teams
- Sales and customer service experience in a fast-paced, target-led environment
- Confident coaching style with a passion for people development and continuous improvement
Why this Role?
This is a fantastic opportunity to join a growing team within a globally recognised business. Our client offers a supportive, ambitious working environment with real opportunities for growth. You'll be empowered to lead on the frontline, develop others, and make a real impact on both service delivery and commercial results.
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