Reservations Operations Manager

1 week ago


Kenmare Old, Ireland Sheen Falls Lodge Full time

About You

We're looking for a results-driven and organized individual to join our reservations team at Sheen Falls Lodge. As a Reservations Supervisor, you'll play a key role in overseeing daily reservation operations, ensuring seamless guest experiences from booking to check-in.

You'll have the opportunity to work with a talented team, collaborating to optimize room sales and revenue management. Your excellent leadership, communication, and organizational skills will be invaluable in training and mentoring a team of reservations agents.

Your Responsibilities:

  • Oversee daily reservation operations to guarantee exceptional guest experiences.
  • Manage room allocations and pricing strategies to optimize revenue.
  • Collaborate with front office teams to optimize room sales and revenue management.
  • Deliver exceptional customer service by addressing guest inquiries and requests promptly.
  • Ensure accurate recording and communication of booking details with relevant departments.
  • Maintain and oversee systems like Hotsoft, GDS, D-Edge, and Avvio.
  • Run routine commission reports and ensure timely payment to travel agents.

What We Offer

A five-star service work environment where you can grow professionally. If you have the necessary experience and passion for delivering luxury guest experiences, please apply for this opportunity at Sheen Falls Lodge.



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