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Commercial Loan Operations Professional
3 weeks ago
We are seeking a Business Operations Specialist to join our team. As a key member of the Corporate Loan Servicing group, you will play a vital role in ensuring the smooth operation of our loan servicing business.
Job Description:
Key Responsibilities:
- Engage with stakeholders to define scope and understand business processes
- Identify key stakeholders and construct stakeholder analysis
- Support the identification of risks and mitigation approaches
- Participate in client requirement workshops and identify gaps together with high-level proposals for their resolution
- Ensure any solutions proposed are realistic and within the agreed scope of the project
- Analyse client business requirements, liaise with clients/project teams, and prepare business process documents like BRDs, User Stories, Discussion Logs, Workflows, etc.
- Be involved actively in the process until sign-off is obtained from the client
- Participate in solution design with the Design and Development team to ensure requirements are duly addressed
- Ensure Requirement Traceability Matrix is updated to facilitate tracking of requirements coverage
- Make appropriate recommendations that will positively impact operational effectiveness, reduce cost, and provide a better customer experience
- Conduct relevant research to increase understanding in support of developing comprehensive solutions
- Participate in final User Acceptance Testing for all major developments in the domain
- Assist in the production of various collaterals such as User Guide, SOP Documents, process flows, etc.
Required Skills and Qualifications:
- A strong background in Lending domain and core banking systems
- Should have good understanding of gamut of commercial and SME lending products like Commercial Loans, Syndication, Mezz Finance
- Experience of implementing Temenos Core Banking System would be an added advantage
- Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
- Experience in documenting business case, business process modelling, requirement elicitation through workshops
- Manage projects from inception through design to delivery
- An IT background with a solid grounding in technology
- Experience of working in both Agile & Waterfall SDLCs
- Communication, group dynamics, collaboration, and continuous improvement are core – being best practice driven
- Pro-active, quick learner, ability to effectively work in multi-cultural and multi-national teams
- Positive attitude and ability to engage with different stakeholders managing scope and expectations skilfully
Benefits:
- Opportunity to work on complex business operations projects
- Collaborative and dynamic work environment
- Ongoing training and development opportunities
