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Billing Customer Support Professional
1 week ago
Notion is a company dedicated to empowering individuals and teams to tailor their software to solve any problem and take on any challenge. Our mission is to make software toolmaking ubiquitous by focusing on design, craft, and user experience.
Since 2016, we've been working together to achieve this vision with our customers, including Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more. Today, we're growing fast and excited to welcome talented teammates who are the best at what they do.
We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. As a billing support specialist, you'll play a crucial role in delivering top-tier support to our customers by addressing escalations related to billing and payments, conducting due diligence on inquiries, and triaging complex issues to our engineering and accounting partners.
This role offers the opportunity to sharpen both your analytical and communication skills while interacting with a growing client base, including several Fortune 500 companies. As Notion scales, your contributions will be key in optimizing processes and delivering a seamless customer experience.
About The Role:- You will provide billing and payment support to our customers through various channels.
- You'll troubleshoot and resolve payment discrepancies, processing errors, and technical issues by identifying root causes and implementing solutions.
- Collaborate with finance, regional support teams, user operations, and enablement teams to gather feedback and improve the payment processing experience.
The ideal candidate has excellent written and verbal communication skills with the ability to simplify complex technical topics for non-technical audiences.
