Sales Performance Coordinator
3 days ago
The Retail Supervisor will be responsible for:
- Attaining sales targets through premium customer experience and excellent delivery of all elements of boutique performance
- Completing shop floor observations and providing feedback to the team
- Utilising customer experience and everyday coaching across the team
- Delivering a high standard of customer service
- Facilitating team training sessions
- Taking accountability for managing and resolving escalated complaints
- Monitoring and leading on internal control processes
- Leading on ad hoc audits
We're looking for confident and charismatic individuals who can deliver exceptional customer service, utilise strong communication and interpersonal skills, and demonstrate:
- Previous supervisory shop floor experience in the retail sector
- A proven track record of delivering exceptional customer service
- A strong understanding of the retail and competitive environment in which Nespresso business operates
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique
- Maintain and support a positive and collaborative team culture
We offer first-class training and great development opportunities, as well as an attractive benefits package including a competitive pension, up to 10% bonus, and 25 days holiday with bank holidays on top.
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