
Billing Customer Service Representative
5 days ago
Support customers and commercial integrity by securing the loyalty of our customers through swift billing issue resolution, managing billing documents, and correcting errors.
This role is ideal for individuals with a talent for languages, who can communicate effectively in English and German, and possess an interest in finance.
Key Responsibilities- Manage billing documents and correct errors by issuing credit/debit notes
- Raise the bar when it comes to providing customer service on the phone and via email
- Support UPS by investigating systems to prevent future billing inconsistencies
Competitive salary
Full training to help you perform at your best
Flexible benefits – UPS Pension Scheme/ Healthcare
Life Assurance
Tuition Reimbursement
Opportunities to progress – thanks to our 'promotion from within policy'.
A university education and years of work experience are not essential here.
You do need to prove you've spent at least one year in customer service, and experience using Microsoft Excel would be an advantage.
However, we will provide you with four weeks of initial training on site, followed by a minimum of four weeks integrating you into the office team.
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