EMEA Engagement Management Lead

1 day ago


Dublin, Dublin City, Ireland Openai Full time
Job Description
As an AI Customer Success Director, you will be responsible for driving the successful deployment and adoption of OpenAI's products across EMEA. This includes overseeing strategic implementations, managing customer relationships, and developing scalable systems and processes.

In this role, you will lead a team of Engagement Managers to deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction. You will also act as the primary technical escalation point during implementation, fostering trust and maintaining direct communication with executive-level stakeholders.

Key Responsibilities:
  • Develop and execute strategies to drive customer adoption and satisfaction
  • Lead a team of Engagement Managers to deliver exceptional customer outcomes
  • Maintain strong relationships with cross-functional teams, including Sales, Solutions Engineering, and Product
  • Foster a culture of collaboration and innovation within the team


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