Head of Bars and Restaurants
3 days ago
We are seeking a skilled and experienced Bar Manager to join our team at the Royal Marine Hotel. As a key member of the management team, you will be responsible for ensuring the smooth operation of our bars, providing exceptional customer service, and leading a dynamic team.
About the RoleThis is a fantastic opportunity to join a dynamic and growing business, where you will be responsible for managing the day-to-day operations of our bars. You will be expected to provide exceptional customer service, while maintaining high standards of quality and efficiency.
Responsibilities- Key Responsibilities:
- Manage daily operations, coordinate all aspects of food and beverage service in the bars.
- Prepare effective staff rosters to ensure ample cover.
- Communicate effectively with employees to lead and guide the team as required during service/shift.
- Carry out skills training for all team members, observing all shift and opening/closing procedures to ensure consistency and compliance.
- Identify training requirements for team members and develop appropriate actions to meet these.
- Deal with complaints/querys in an attentive and courteous manner.
- Be responsible for bar stocks and ensure agreed control procedures are maintained.
- Promote in-house sales.
- Ensure orders are taken promptly and clearly.
- Ensure consistently high quality customer service is provided.
- Complimentary family gym membership.
- Discounted spa treatments and products.
- Educational assistance for hospitality and other professional courses.
- Bike to work scheme.
- Health insurance contribution.
- Pension contribution.
- Management sick pay scheme.
- Meals and tea/coffee during shifts.
- Free parking.
- Complimentary individual or family stay in any Neville Hotel for 2 nights B&B.
- Complimentary golf in Druids Heath.
- Management suit contribution.
- Staff discounts on accommodation in sister properties.
- Opportunities for advancement and career development.
- Achievers of the year.
- Leaders of the quarter.
- Employee referral bonus.
- Length of service rewards.
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