Family Support Liaison Specialist

5 days ago

Galway, Galway, Ireland beBeeFamily Full time €45,000 - €60,000

Support Specialist for Bereaved Families

The role of the Support Specialist is to provide assistance and guidance to individuals and families affected by a loss.

About the Role:

This position is a collaborative effort between Pieta House and the Health Service Executive (HSE). The primary objective of this service is to offer support to families and communities in the aftermath of a loss, within a defined framework and protocol for the geographic area.

The successful candidate will be required to travel around the assigned regions to meet and assist clients in their homes and communities. Key skills include strong communication and networking abilities to establish and maintain working relationships with agencies and organizations locally.

Responsibilities:

  • Coordinate and develop the service to provide immediate contact and support to those bereaved and affected by a loss across the assigned geographic area.
  • Provide timely and relevant support, information, and advice, exercising good judgment in assessing each case and establishing the most appropriate steps for ongoing support, signposting, or onward referral.
  • Develop strong relationships and partnerships with key agencies and first responders in the region to establish and facilitate helpful responses to individuals, families, or groups who have been affected by a loss.
  • Prepare detailed monitoring and progress reports on a quarterly basis, including data pertaining to the delivery of service to those bereaved (liaison links, referrals made, follow-up etc).
  • Continue to develop and maintain interagency protocols that will provide a coordinated response to families following a loss in line with best practice and/or local HSE CfL response protocols.
  • Support community responses in consultation with the HSE Resource Officer for Suicide Prevention and HSE Mental Health Operations.
  • Work with the HSE on the early identification of potential clusters and liaise with agencies in line with local policy.
  • Create and maintain confidential records of contact with individuals, under data protection, and in line with HSE policy and procedure.
  • Attend regular supervision with the Project Supervisor.
  • Keep up to date with professional developments in the field of family support and mental health services and implement changes accordingly.
  • Able to fulfill obligations as per the Children First Act 2015.
  • Work in accordance with policies, procedures, and guidelines to ensure consistent delivery of services and compliance with legislation, e.g., in the following areas: Health and Safety, GDPR, and Child Protection.

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