
Help Desk Support Position
6 days ago
We are seeking highly motivated support specialists to join our team.
As a member of our team, you will provide top-notch support for customer servers, diagnose and resolve technical issues, and analyze call logs to identify common trends and underlying problems.
Key Responsibilities- Deliver exceptional phone, email, and remote support for customers
- Log calls (tickets) and maintain accurate records of customer queries
- Analyze call logs to identify patterns and resolve issues
- Update helpdesk documentation to ensure timely access to information
- Test and repair faulty equipment
- Build and install PCs
- Perform other assigned tasks
- Excellent verbal and written communication skills
- Understanding of business impact of ICT systems and devices
- Ability to close out issues to customer satisfaction
- Assess IT knowledge levels of users
- Work well under pressure
- Logical thinking and analytical skills
- Interpersonal and customer care skills
- Accurate record-keeping
- Willingness to learn in a fast-paced environment
Our organization is a premier provider of end-to-end ICT solutions and managed services. We offer a nationwide network of professionals with offices across the country.
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