Help Desk Support Position

6 days ago


Cork, Cork, Ireland beBeeSpecialist Full time €35,000 - €45,000
Support Specialist Job

We are seeking highly motivated support specialists to join our team.

As a member of our team, you will provide top-notch support for customer servers, diagnose and resolve technical issues, and analyze call logs to identify common trends and underlying problems.

Key Responsibilities
  • Deliver exceptional phone, email, and remote support for customers
  • Log calls (tickets) and maintain accurate records of customer queries
  • Analyze call logs to identify patterns and resolve issues
  • Update helpdesk documentation to ensure timely access to information
  • Test and repair faulty equipment
  • Build and install PCs
  • Perform other assigned tasks
Required Skills and Qualifications
  • Excellent verbal and written communication skills
  • Understanding of business impact of ICT systems and devices
  • Ability to close out issues to customer satisfaction
  • Assess IT knowledge levels of users
  • Work well under pressure
  • Logical thinking and analytical skills
  • Interpersonal and customer care skills
  • Accurate record-keeping
  • Willingness to learn in a fast-paced environment
About Us

Our organization is a premier provider of end-to-end ICT solutions and managed services. We offer a nationwide network of professionals with offices across the country.



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