Help Desk Specialist

1 week ago

Cork, Cork, Ireland beBeeCustomerService Full time €24,765
Our ideal customer service professional will be the first point of contact providing exceptional support to our valued clients. This key role requires a highly motivated and customer-focused individual who can deliver a world-class experience through various communication channels.The primary responsibilities include:
  • Providing relevant advice and guidance to customers via phone, email or other digital platforms
  • Utilizing systems and tools to efficiently handle customer inquiries and resolve issues in a timely manner
  • Maintaining high levels of first call resolution and quality assurance to ensure complete customer satisfaction
As a successful candidate, you will possess:
  • Excellent verbal and written communication skills, with fluency in English language essential for this role
  • A strong background in customer service, preferably with previous experience in similar roles
  • High level of accuracy and attention to detail to ensure all customer interactions are handled professionally
  • Strong computer skills, including proficiency in Microsoft Office Suite and other productivity tools

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