Technical Support Liaison

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €45,000 - €65,000
Launch Your Career in MedTech with a Difference Job Description:As a Technical Support Associate, you will be the first point of contact for our customers. You will play a crucial role in troubleshooting technical issues, providing expert advice, and ensuring every customer interaction is positive and professional. Key Responsibilities:
  • Be the friendly and professional voice of our company, handling customer inquiries and technical complaints via phone and email.
  • Diagnose and resolve technical issues by asking insightful questions and guiding customers through solutions.
  • Document every interaction with precision, following strict guidelines to ensure accurate and compliant records.
  • Communicate the findings of technical investigations clearly and effectively to customers, providing peace of mind and resolution.
  • Manage and prioritize a constant flow of inquiries to meet and exceed performance targets.
  • Identify opportunities to improve our processes and enhance the overall customer experience.
 Required Skills and Qualifications:
  • Essential: Full professional fluency in German or Norwegian and English.
  • A curious and analytical mind with a passion for problem-solving and a keen eye for detail.
  • Excellent communication skills, both written and verbal, with the ability to explain complex information clearly.
  • A customer-first mentality, dedicated to providing exceptional service even in challenging situations.
  • Strong computer skills and proficiency in MS Office (Word, Excel, Outlook).
  • A self-starter attitude with the ability to organize your workload, adapt to changing priorities, and take ownership of your tasks.
 Benefits:
  • A permanent, full-time position with a stable employer.
  • A vibrant, modern workplace with a dynamic and international team atmosphere.
  • A work model that offers a blend of onsite collaboration and remote flexibility.
  • A rewarding career path with extensive training and opportunities for professional growth in the thriving MedTech sector.
  • The satisfaction of knowing your work makes a real difference in the global healthcare community.
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