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Healthcare Community Advocate

7 days ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time
Job Description:

**Our Team:**
We're a dynamic team at Cpl Healthcare, dedicated to delivering exceptional service and support to our clients and candidates. We're passionate about making a difference in the healthcare industry, and we're looking for like-minded individuals to join us.

**About the Role:**
We're seeking an experienced Community Operations Analyst to join our team. As a key member of our operations team, you'll be responsible for providing excellent customer service, resolving inquiries, and ensuring the smooth operation of our community platform.

**Responsibilities Include:**
• Providing responsive and empathetic support to our clients' communities, addressing inquiries and resolving issues efficiently.
• Developing and maintaining in-depth knowledge of our clients' products and services, as well as community standards and guidelines.
• Making informed decisions that align with our company values and policies, demonstrating strong problem-solving skills.
• Communicating effectively with users, both verbally and in writing, to resolve issues and provide accurate information.
• Identifying opportunities to improve user experience and implementing scalable solutions to enhance community support.
• Analyzing data to develop strategies for improving overall user satisfaction and engagement.
• Ensuring compliance with our clients' Terms of Use, monitoring reports of abuse and taking necessary action.
• Working collaboratively with the global team to identify trends and patterns, escalating issues outside company policy when necessary.

**What You Need to Succeed:**
• Strong personal resilience to operate effectively in a fast-paced environment.
• High adaptability and positive approach to challenges, with a focus on continuous learning and improvement.
• Ability to make informed decisions and solve complex problems, leveraging strong analytical and problem-solving skills.
• Effective time management and prioritization skills, with a focus on meeting deadlines and delivering results.
• Ability to work collaboratively as part of a team, with a focus on building strong relationships and communicating effectively.
• Consistent ability to meet Key Performance Indicators (KPIs) on time, with a focus on delivering high-quality results.