Community Operations Specialist
5 days ago
At Cpl Healthcare, we're looking for a skilled Community Operations Analyst to join our team. As a key member of our operations team, you'll play a vital role in ensuring the smooth day-to-day functioning of our community.
About the RoleThis is an exciting opportunity to work with a leading healthcare provider and be part of a dynamic team that's passionate about delivering exceptional client experiences.
Key Responsibilities- Assist clients by providing empathetic, accurate, and timely support.
- Develop and maintain knowledge of our products and services.
- Making informed decisions to advocate for our community.
- Strong interpersonal and communication skills are essential for this role.
- Investigate and resolve issues reported on our platform, including account requests and potentially abusive content.
To succeed in this role, you'll need:
- Fluent English language skills.
- Cultural understanding of the market.
- Experience working in an office environment is desirable.
- High adaptability and positive approach to challenges.
- Ability to make decisions and solve problems efficiently.
- Effective time management and prioritization skills.
We offer a range of benefits, including:
- Meals provided onsite during shift hours.
- Comprehensive health care.
- Extensive training and development opportunities.
- Free access to our employee assistance programme and wellness programme.
- Tax saver scheme and bike-to-work scheme.
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