Community Operations Specialist
4 days ago
We're seeking a Community Operations Specialist to join our team in Dublin, Ireland. As a key member of our BPO solutions team, you'll play a vital role in helping clients achieve their unique goals.
As a Community Operations Specialist, you'll be responsible for assisting clients' communities and resolving inquiries empathetically, accurately, and on time. You'll become knowledgeable about client products and community standards, making well-balanced decisions and advocating effectively for our community.
Responsibilities include investigating and resolving issues reported on client platforms, responding to user inquiries with high quality, speed, empathy, and accuracy. You'll also use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve support for our community of users.
Gathering, analyzing, and utilizing relevant data will enable you to develop ways to improve the overall user experience on the site. You'll enforce clients' Terms of Use by carefully monitoring reports of abuse on the site and reviewing reported content within agreed turnaround times and standards of quality.
In this role, you'll identify inefficiencies in workflows and suggest solutions. You'll recognize trends and patterns, escalating issues outside company policy to the global team.
Key Responsibilities:- Strong personal resilience with the ability to operate in a pressured and fast-paced environment
- High adaptability and positive approach to challenges
- Ability to make decisions and solve problems
- Effective time management and prioritization skills
- Ability to work as part of a team and consistently hit KPIs on time
- Proficient in Danish and English
- Cultural understanding of the market
- Experience working in an office environment is preferable
- Eligible to work in Ireland full-time (Stamp 4 or Irish citizenship or European)
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Community Operations Specialist
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Community Operations Specialist
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Community Operations Specialist
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Community Operations Specialist
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Operational Community Specialist
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Community Operations Specialist
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Community Operations Specialist Position
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