Community Operations Specialist

2 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

We're seeking a talented Community Operations Specialist to join our team. As a key member of our community support team, you will play a vital role in ensuring the success of our clients' online communities.

Your primary responsibility will be to assist our clients' community and help resolve inquiries empathetically, accurately, and on time. You will become and remain knowledgeable about our clients' products and community standards, making well-balanced decisions and being an effective advocate for our community.

To succeed in this role, you must display strong interpersonal skills, verbal and written communication skills, and empathy. You will investigate and resolve issues reported on our clients' platform, such as requests for account support and reports of potentially abusive content.

You will respond to user inquiries with high quality, speed, empathy, and accuracy. You will use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve community support.

Key qualifications for this role include proficiency in Spanish (Mexico) and English, cultural understanding of the market, and experience in an office environment. You must be extremely reliable, consistent, and hard-working, with a passion for ensuring a positive, safe user experience.



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