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Community Operations Specialist

1 week ago

Dublin, Dublin City, Ireland CPL Full time

Job Description

We are currently hiring for the Danish speaking market for a Community Operations Specialist. The successful candidate will be responsible for investigating and resolving reported issues, enforcing client Terms of Use, and becoming knowledgeable about client's products and community standards.

Main Responsibilities

  • Investigating and resolving reported issues, such as requests for account support or potentially abusive content.
  • Enforcing client Terms of Use by carefully monitoring reports of abuse on the site.
  • Becoming and remaining knowledgeable about client's products and community standards.
  • Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users.
  • Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience.
  • Recognising trends and patterns and escalating issues outside the company policy to the global team.
  • Identifying inefficiencies in workflows and suggesting solutions.

Skills & Competences

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
  • Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions, prioritise, solve problems and work as part of a team.
  • Effective Time management & Prioritisation skills.
  • Ability to consistently hit KPIs on time.

Language Skills

  • Fluent near-native level (C1-C2) of market language in oral and written communication, with in-depth understanding of culture and social trends in the region.
  • Advanced level of English (C1).

Benefits

  • Full-time, permanent contract with Covalen.
  • Base salary of €29,700 per year.
  • 25% salary uplift for late hours from 10pm to 2am (up to €30,200 per year).
  • €12 per day (before tax) as travel allowance.
  • Free meal (lunch or dinner) on site.