Community Operations Specialist
4 days ago
At Covalen, we're a business process outsourcing (BPO) service provider that's been collaborating with organizations worldwide for over 25 years. We're not just a BPO service provider – we're industry pioneers.
Job DescriptionWe're seeking a skilled Community Operations Specialist to join our team. As a Community Operations Specialist, you will be responsible for assisting our clients' community and resolving inquiries empathetically, accurately, and on time.
You will become and remain knowledgeable about client products and community standards, making well-balanced decisions and acting as an effective advocate for our community. Strong interpersonal skills, verbal and written communication skills, and empathy are essential for this role.
You will investigate and resolve issues reported on the client platform, including requests for account support and reports of potentially abusive content. You will respond to user inquiries with high-quality, speed, empathy, and accuracy.
Using market-specific knowledge, signals, and insights, you will identify scalable solutions to improve support for our community of users. You will gather, analyze, and utilize relevant data to develop ways to enhance the overall user experience on the site.
You will enforce client Terms of Use by monitoring reports of abuse on the site, reviewing reported content within agreed turnaround times and standards of quality, and identifying inefficiencies in workflows and suggesting solutions.
Duties and Responsibilities:
- Strong personal resilience to operate in a pressured and fast-paced environment
- High adaptability and positive approach to challenges
- Ability to make decisions and solve problems
- Effective time management and prioritization skills
- Ability to work as part of a team
- Ability to consistently hit KPIs on time
Essential Competencies:
- Proficient in French African and English
- Cultural understanding of the market
- Experience in working in an office environment is preferable
- Extremely reliable, consistent, and hard-working
- Passion for ensuring a positive, safe user experience
- Flexible in working in a fast-paced environment with different projects to work on
- Ability to learn new information in a short period of time
- Eligible to work in Ireland full-time
-
Community Operations Specialist
2 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe're seeking a Community Operations Specialist to join our team in Dublin, Ireland. As a key member of our BPO solutions team, you'll play a vital role in helping clients achieve their unique goals.As a Community Operations Specialist, you'll be responsible for assisting clients' communities and resolving inquiries empathetically, accurately, and on time....
-
Community Operations Specialist
3 days ago
Dublin, Dublin City, Ireland CPL Full timeRole OverviewWe are seeking a highly skilled Community Operations Specialist to join our team. As a key member of our operations team, you will be responsible for assisting our clients' community and helping resolve inquiries in a timely and empathetic manner.Duties and ResponsibilitiesAssist clients' community and help resolve inquiries accurately and...
-
Operational Community Specialist
1 day ago
Dublin, Dublin City, Ireland Cpl Healthcare Full time**About the Role**We are currently seeking a highly skilled Operational Community Specialist to join our team in Dublin, Ireland.This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and wants to make a real difference in people's lives.As an Operational Community Specialist, you will be responsible for...
-
Community Operations Specialist
3 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are seeking a Community Operations Specialist to join our team at Cpl Healthcare. As a key member of our operations team, you will play a critical role in maintaining a positive and respectful community environment.About the RoleMonitor reports of abuse on our site and enforce clients' Terms of UseInvestigate and resolve reported issues via ticketing...
-
Community Operations Specialist
6 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeAt Cpl Healthcare, we are seeking a highly skilled Community Operations Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services.Key Responsibilities:Issue Resolution: Investigate and resolve reported issues, including requests for account support and potentially...
-
Community Operations Specialist
2 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCpl Healthcare is seeking a highly skilled Community Operations Specialist to join our Integrity Operations team in Dublin. As a key member of our team, you will support our social media client's community of users by investigating and resolving reported issues.Key Responsibilities:You will be responsible for investigating and resolving reported content by...
-
Community Operations Specialist
4 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe're seeking a talented Community Operations Specialist to join our team. As a key member of our community support team, you will play a vital role in ensuring the success of our clients' online communities.Your primary responsibility will be to assist our clients' community and help resolve inquiries empathetically, accurately, and on time. You will become...
-
Global Community Operations Specialist
3 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are an equal opportunities employer, committed to diversity and inclusion in the workplace. Our Integrity Operations team is responsible for maintaining the trust and safety of our social media communities, and we are seeking a Global Community Operations Specialist to join our ranks.In this challenging role, you will be responsible for investigating and...
-
Community Operations Specialist
6 days ago
Dublin, Dublin City, Ireland CPL Full timeJob DescriptionWe are currently hiring for the Danish speaking market for a Community Operations Specialist. The successful candidate will be responsible for investigating and resolving reported issues, enforcing client Terms of Use, and becoming knowledgeable about client's products and community standards.Main ResponsibilitiesInvestigating and resolving...
-
Community Operations Specialist
4 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeRole Overview">As a Community Operations Specialist at Cpl Healthcare, you will be responsible for assisting our client's community and resolving inquiries empathetically, accurately, and on time.This role requires you to be knowledgeable about the client's products and community standards, making well-balanced decisions, and being an effective advocate for...
-
Operational Community Specialist
3 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeJob OverviewAs a skilled and experienced Operational Community Specialist at Covalen, you will be responsible for delivering exceptional community support services to our clients. This role requires a strong understanding of client needs, effective communication skills, and the ability to work collaboratively as part of a dynamic team.About YouTo succeed in...
-
Community Governance Specialist
3 days ago
Dublin, Dublin City, Ireland Donabate Portrane Community Centre Full timeA board committee for the Donabate Portrane Community Centre plays a pivotal role in governance, strategic planning, and ensuring the organization meets its objectives. The committee is typically composed of individuals with diverse skill sets, helping to oversee different aspects of the Centre's operations.Key Responsibilities:Governance & Oversight:...
-
Community Operations Specialist
17 hours ago
Dublin, Dublin City, Ireland CPL Full timeAt CPL, we are currently seeking a highly motivated and detail-oriented Community Operations Specialist to join our team. This is an exciting opportunity for someone with excellent communication skills and a passion for problem-solving to work in a fast-paced environment.Key Responsibilities:Investigate and resolve reported issues through our ticketing...
-
Market Community Operations Specialist
2 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeJob DescriptionWe are seeking a highly skilled Market Community Operations Specialist to join our team in Dublin 18, Sandyford. As a key member of our community operations team, you will play a critical role in ensuring the quality and integrity of our online community.The successful candidate will be responsible for investigating and resolving reported...
-
Community Operations Specialist
2 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeJob OverviewWe are seeking a skilled Community Operations Specialist to join our team in Dublin 18. This is an exciting opportunity for a motivated individual to work with a multicultural and diverse team, providing excellent customer support and ensuring a positive user experience.Key ResponsibilitiesInvestigating and Resolving Issues: Utilize your...
-
Community Operations Specialist Position
4 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeAs a Community Operations Specialist, you will be responsible for investigating and resolving reported content on our client's social media platforms. Your primary goal will be to maintain a safe and respectful online environment for all users.Key ResponsibilitiesInvestigating and resolving reported content, ensuring compliance with company policies and...
-
Field Operations Technician
3 days ago
Dublin, Dublin City, Ireland Field Operations Full timeAbout Our Company:">Schindler Group is a leading provider of elevators, escalators, and moving walks, committed to enhancing quality of life for communities worldwide.Our goal is to provide safe, efficient, and reliable transportation solutions that meet the evolving needs of cities and towns.Job Summary:">We are seeking a skilled Field Engineer to join our...
-
Community Operations Specialist
2 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCompany OverviewCpl Healthcare is a leading healthcare staffing agency that connects top talent with exciting opportunities. As a Community Operations Analyst, you will play a crucial role in ensuring the smooth operation of our community platform.
-
Financial Operations Specialist
4 days ago
Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Part timeAs a Financial Operations Specialist with Reed Specialist Recruitment Limited, you will play a key role in ensuring the smooth operation of payroll functions for our clients.You will be responsible for all matters relating to payroll while providing administrative support to the Director of Finance and assisting with other accounts administration duties.This...
-
Community Operations Specialist
3 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeJob Overview:Cpl Healthcare is seeking a highly skilled Community Operations Analyst to join our team. As a Community Operations Analyst, you will play a crucial role in ensuring the smooth operation of our community platforms.Main Responsibilities:Investigate and resolve reported issues via our ticketing system, including requests for account support or...