Community Operations Specialist

4 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

At Covalen, we're a business process outsourcing (BPO) service provider that's been collaborating with organizations worldwide for over 25 years. We're not just a BPO service provider – we're industry pioneers.

Job Description

We're seeking a skilled Community Operations Specialist to join our team. As a Community Operations Specialist, you will be responsible for assisting our clients' community and resolving inquiries empathetically, accurately, and on time.

You will become and remain knowledgeable about client products and community standards, making well-balanced decisions and acting as an effective advocate for our community. Strong interpersonal skills, verbal and written communication skills, and empathy are essential for this role.

You will investigate and resolve issues reported on the client platform, including requests for account support and reports of potentially abusive content. You will respond to user inquiries with high-quality, speed, empathy, and accuracy.

Using market-specific knowledge, signals, and insights, you will identify scalable solutions to improve support for our community of users. You will gather, analyze, and utilize relevant data to develop ways to enhance the overall user experience on the site.

You will enforce client Terms of Use by monitoring reports of abuse on the site, reviewing reported content within agreed turnaround times and standards of quality, and identifying inefficiencies in workflows and suggesting solutions.

Duties and Responsibilities:

  • Strong personal resilience to operate in a pressured and fast-paced environment
  • High adaptability and positive approach to challenges
  • Ability to make decisions and solve problems
  • Effective time management and prioritization skills
  • Ability to work as part of a team
  • Ability to consistently hit KPIs on time

Essential Competencies:

  • Proficient in French African and English
  • Cultural understanding of the market
  • Experience in working in an office environment is preferable
  • Extremely reliable, consistent, and hard-working
  • Passion for ensuring a positive, safe user experience
  • Flexible in working in a fast-paced environment with different projects to work on
  • Ability to learn new information in a short period of time
  • Eligible to work in Ireland full-time


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