Community Operations Specialist
5 days ago
About the Role:
We are currently hiring for a Community Operations Specialist to support our Maghreb speaking market. This is an exciting opportunity to join a multicultural and diverse team, where you will have the chance to work with clients from various backgrounds.
The successful candidate will be responsible for investigating and resolving reported issues, enforcing clients' Terms of Use, and becoming knowledgeable about client products and community standards. You will also be required to use market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.
Main Responsibilities:
- Investigating and resolving reported issues via ticketing system
- Enforcing clients' Terms of Use by monitoring reports of abuse on the site
- Becoming knowledgeable about clients' products and community standards
- Using market-specific knowledge and insights to improve support
- Gathering and analyzing data to develop ways to improve user experience
- Recognizing trends and patterns and escalating issues outside company policy
- Identifying inefficiencies in workflows and suggesting solutions
Requirements:
- Fluent near-native level (C1-C2) of Maghreb language in oral and written communication
- Advanced level of English (C1)
- Strong personal resilience and ability to operate in a pressured environment
- Strong interpersonal skills, verbal and written communication skills, and empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritize, solve problems, and work as part of a team
- Effective time management and prioritization skills
Benefits:
- Competitive salary: €29,700 per year base salary, with up to 25% uplift for late hours
- Travel allowance: €12 per day (before tax)
- Free meal on site
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive training and access to CPL's Wellness Programme
- Tax Saver and Bike-to-Work Scheme
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