Community Operations Specialist

2 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

We are seeking a skilled Support Operations Analyst to join our team. As a key member of our operations department, you will play a critical role in ensuring the smooth functioning of our community operations.

Main Responsibilities:
  • Investigating and Resolving Issues: Investigate and resolve reported issues, including account support requests and potential abuse on our platform.
  • Enforcing Client Terms: Monitor reports of abuse and enforce clients' Terms of Use to maintain a positive user experience.
  • Maintaining Knowledge: Stay up-to-date with client products and community standards to provide exceptional support.
Required Skills and Qualifications:
  • Personal Resilience: Demonstrate strong personal resilience to operate effectively in a fast-paced environment.
  • Interpersonal Skills: Possess excellent verbal and written communication skills, empathy, and adaptability.
  • Problem-Solving: Ability to make decisions, prioritize tasks, and work collaboratively as part of a team.

Candidates must have a fluent near-native level of English in oral and written communication, with an advanced understanding of culture and social trends. If you are not sure about your language level, we can offer an assessment.

Benefits:
  • Competitive Salary: €29,700 per year (base salary) or €30,200 per year for the Evening shift.
  • Travel Allowance: €12 per day (before tax) for the Evening shift.
  • Pension Contribution: Private healthcare and pension contribution included.

We offer 25 days of annual leave, extensive training, and access to our Wellness Programme. Candidates can choose between a Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). This is an office job, and employees are classified as essential workers.



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