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Dining Operations Manager
2 weeks ago
The Dining Operations Manager is a leadership role responsible for developing and executing dining solutions to meet customer needs and tastes. This position oversees and manages dining operations where customers order prepared foods from a menu.
Key Responsibilities
- Lead, mentor, engage, and develop teams to maximize their contributions, including recruiting, assessing, training, coaching, and managing performance.
- Ensure food services appropriately connect to the operational framework.
- Coach employees by creating a shared understanding of what needs to be achieved and how to execute.
- Reward and recognize employees.
- Ensure safety and sanitation standards in all operations.
- IDentify client needs and effectively communicate operational progress.
- Achieve food and labor targets.
- Manage resources to ensure quality and cost control within budgetary guidelines.
- Implement and maintain operational agenda for both labor and food initiatives.
Required Skills and Qualifications
- At least 4 years of experience.
- At least 1-3 years of experience in a management role.
- Previous experience in food service.
- Bachelor's degree or equivalent experience.
- Strong communication skills.
- Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships.
- Ability to demonstrate excellent customer service using standard models.
- Ability to maintain an effective working relationship with other departments to provide a unified food service experience for all customers.
Benefits
- Proudly serve millions of guests every day through food and facilities.
- Believe in equal employment opportunity and freedom to participate in all aspects of the company.
- Maintain a safe and healthy environment for clients, customers, and employees.
- Comply with all applicable policies, rules, and regulations.
Others
- Recruits, hires, develops, and retains frontline team members.
- Conducts period inventory.
- Maintains records to comply with government and accrediting agency standards.
- Interacts with client management and maintains effective client and customer relations at all levels.
- May participate in sales processes and negotiation of contracts.
- Looks for opportunities to implement new products and services that support sales growth and client retention.
- Manages the front-of-house of the dining operation.
- Develops and implements food service plans aligned with the client's mission and vision.
