
Operations Support Specialist
1 day ago
This role involves providing exceptional customer service, representing a professional demeanor in all interactions.
The ideal candidate will support the branch manager on operational activities to ensure seamless daily operations. This includes handling incoming phone, email, and other queries related to the branch, such as arranging viewings, market appraisals, and viewing times.
The successful candidate will be responsible for ensuring timely responses, accurately recording details on relevant files, monitoring messages and tasks, and confirming appointments.
The role also requires preparation of Terms of Engagement, compliance documentation, and other necessary materials. Additionally, the candidate will oversee board orders, prepare content for publications, order photos, and update displays.
Key Responsibilities:
- Provide exceptional customer service
- Support branch manager on operational activities
- Handle incoming queries and requests
- Ensure timely responses and accurate record-keeping
- Oversee board orders and preparation of marketing materials
- Prepare content for publications and update displays
Requirements
To be successful in this role, you will require:
- Minimum 2-3 years of administration experience
- Proficient knowledge of MS Office, particularly Word and Excel
- Excellent communication and interpersonal skills
- Ability to multitask and meet deadlines
- Highly motivated with strong attention to detail
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