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Technical Operations Specialist

3 weeks ago

Dublin, Dublin City, Ireland beBeeOperations Full time €60,000 - €80,000

We are seeking a highly skilled Technical Operations Specialist to join our team. This role will involve handling customer issues, identifying problems using monitoring tools, and providing tailored solutions.

The ideal candidate will have 2-3 years' experience in IT with L2/L3 support skills and external customer support experience. They should also have knowledge of networking technologies and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls.

Responsibilities include:

  • Assisting in monitoring and managing day-to-day operations
  • Liaising with development teams to resolve reported issues
  • Maintaining and managing maintenance schedules
  • Managing incident tracking and escalation
  • Contributing to continual service improvement
Requirements
  • Experience in telecom or IT operations systems and cloud environments (AWS preferred)
  • Troubleshooting ability in various OS environments, including *nix, macOS, and Windows
  • Knowledge of database connectivity issues and diagnostic tools
  • ISTQB FL certificate or basic experience in software testing, functional, and regression testing
  • Strong customer focus and ownership
  • Ability to write effective handoffs from shift-to-shift for ongoing support issues
What We Offer
  • Remote-first approach with team-building activities
  • Training budget and paid training days every year to upskill
  • Flat organisational structure with open, honest communication
  • Innovation-focused environment with projects to evaluate new frameworks, create tools, contribute to open source, and research new ways to use existing products

We take pride in being a people-oriented company. Openness and opportunity are really important to us.