Guest Services Director

21 hours ago

Dublin, Dublin City, Ireland beBeeCustomer Full time
Job Description

Location: Dublin. We are looking for a Guest Services Manager to join our operations team at our recently opened Central Dublin aparthotel property.

We offer an excellent package of benefits including:

  • Comprehensive Health and Dental Insurance - from day 1.
  • Annual leave: 25 days (plus Christmas Eve and Good Friday)
  • Matched pension contributions.
  • Competitive bonus.
  • Staff rates: From €25 per night
  • Education: Role-relevant higher-education expenses, including tuition and books
  • Volunteer days: 2 paid volunteer days with registered charities
  • EAP: Support for you and your family when you need it with our Employee Assistance Program

Your Family:

  • Maternity Leave: 26 weeks fully paid (>1 year of service)
  • Paternity Leave: 6 weeks fully paid (>1 year of service)
  • Surrogacy Leave: 24 weeks fully paid (>1 year of service)
  • Adoptive Leave: 24 weeks fully paid (>1 year of service)

Key Responsibilities:

  • Ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments.
  • Welcoming all guests to the hotel in a friendly manner in conjunction with the Standard of Procedure.
  • Monitoring and action any feedback received through guest satisfaction surveys, 3rd party websites and from clients after and during their stay and resolving any client disputes and complaints in a professional manner and within guidelines issued.
  • To ensure that payment is verified upon check-in and follow the procedure for each different payment type.
  • Supervise department employees guaranteeing the correct standards and methods of service are maintained at all times.
  • To anticipate and rectify problems to ensure the guests well-being and satisfaction within the hotel.

Requirements:

  • Previous Management experience of at least 2 years in a fast-paced environment is essential to deliver this role.
  • Eager to learn and to develop.
  • Excellent communication skills both verbal and written.
  • Outstanding customer service skills and attention to detail.
  • Experience using Opera and excellent communication and interpersonal skills are required for this role.

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