Fleet Services Coordinator

4 days ago


Dublin, Dublin City, Ireland Recruiters Full time

An experienced Driver Services Co-Ordinator is required to join our team at Recruiters.

This role is ideal for someone with strong problem-solving skills who can manage high call volumes while ensuring efficient vehicle maintenance coordination.

Job Duties:
  • Handle a high volume of inbound and outbound calls while delivering excellent customer service.
  • Respond to customer and supplier inquiries via phone and email within agreed service levels.
  • Coordinate vehicle mechanical repairs and routine maintenance in line with manufacturer and customer requirements.
  • Maintain accurate records and update databases as needed.
  • Evaluate and resolve customer issues quickly and effectively.
  • Collaborate closely with internal teams and external contacts to meet fleet service requirements.
  • Escalate complex queries to the Team Leader or Manager when necessary.
Requirements:
  • Previous experience in a call centre or customer service role.
  • Interest in the motor industry or experience in maintenance control is beneficial.
  • Strong administrative and computer skills with a high level of accuracy.
  • Ability to work effectively under pressure in a fast-paced environment.
  • Excellent problem-solving and interpersonal skills.
  • A professional, courteous, and efficient approach to customer service.


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