Community Operations Specialist

4 days ago

Dublin, Dublin City, Ireland beBeeCommunity Full time €45,000 - €55,000
Job Description

We are seeking a highly skilled Community Operations Analyst to join our team. The successful candidate will be responsible for assisting our client's community, resolving inquiries empathetically and accurately, and maintaining knowledge about client products and community standards.

The ideal candidate will have strong interpersonal skills, verbal and written communication skills, and empathy. They will also be able to make well-balanced decisions, display a strong bias towards doing what is right, and investigate and resolve issues reported on the client's platform.

Main Responsibilities:

  • Assist our client's community and help resolve inquiries empathetically and accurately.
  • Become and remain knowledgeable about client products and community standards.
  • Making well-balanced decisions and being an effective advocate for our community.
  • Displaying a strong bias towards doing what is right.
  • Investigating and resolving issues reported on the client's platform.
  • Responding to user inquiries with high quality, speed, empathy, and accuracy.
  • Using market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve support for our community of users.
  • Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall user experience on the site.
  • Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site.
  • Reviewing reported content within agreed turnaround times and standards of quality.
  • Identifying inefficiencies in workflows and suggesting solutions.
  • Recognizing trends and patterns and escalating issues outside company policy to the global team.
Required Skills and Qualifications

We are looking for individuals with:

  • Proficient in German and English
  • Cultural understanding of the market
  • Experience in working in an office environment
  • Extremely reliable, consistent, and hard-working
  • Passion for ensuring a positive, safe user experience
  • Flexible in working in a fast-paced environment with different projects
  • Ability to learn new information in a short period of time
Benefits

As a valued member of our team, you will enjoy:

  • Health Insurance
  • 25 days Annual Leave
  • Extensive Training & Development
  • Access to Covalen's Wellness Programs
  • Tax Saver Travel Card
  • Covalen's Bike to Work Scheme
Others

We are an equal opportunity employer committed to diversity and equality. We recognize the collective strength found in diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

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