Community Operations Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeCommunityOperations Full time €40,000 - €60,000

Community Operations Specialist

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We are seeking a skilled Community Operations Specialist to join our team. As a key member of our operations department, you will play a crucial role in providing exceptional support to our community.

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Your primary responsibility will be to assist our clients with inquiries and resolve issues in a timely and empathetic manner.

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To excel in this role, you will need strong interpersonal skills, verbal and written communication skills, and the ability to remain knowledgeable about our client's products and community standards.

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You will also be responsible for investigating and resolving issues reported on our client's platform, responding to user inquiries with high quality, speed, empathy, and accuracy.

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In addition, you will utilize market specific knowledge, signals, and insights to identify scalable solutions to improve the support of our community of users.

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Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall user experience on the site is also an essential part of this role.

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As a Community Operations Specialist, you will enforce our client's Terms of Use by carefully monitoring reports of abuse on the site.

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You will review reported content within agreed turnaround times and standards of quality, identify inefficiencies in workflows, and suggest solutions.

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Recognizing trends and patterns and escalating issues outside the company policy to the global team is also a critical aspect of this role.

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To succeed in this position, you will need strong personal resilience, the ability to operate in a pressured and fast-paced environment, and adaptability.

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You will also require excellent time management and prioritization skills, as well as the ability to work effectively as part of a team.

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Key Skills:

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Required Skills and Qualifications:

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  • Proficient in English (and Russian)">
  • Cultural understanding of the market">
  • Experience in working in an office environment is preferable">
  • Extremely reliable, consistent, and hard-working">
  • Passion for ensuring a positive, safe user experience">
  • Flexible in working in a faced-paced environment with different projects to work on">
  • Ability to learn new information in a short period of time">
  • Eligible to work in Ireland full-time (Stamp 4 or Irish citizenship or European)">
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Benefits and Perks:

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We Offer:

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  • Health Insurance">
  • 25 days Annual Leave">
  • Extensive Training and Development">
  • Access to Covalen's Wellness Programs">
  • Tax Saver Travel Card">
  • Covalen's Bike to Work Scheme">
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We Are An Equal Opportunity Employer:

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We champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members.

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Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

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