Accident Claim Resolution Expert
6 days ago
We are seeking a highly skilled Claims Specialist to join our Motor Injury Team in Galway. The ideal candidate will have a dynamic approach to customer needs, providing technical expertise and advice.
Key Responsibilities
- Manage a diverse portfolio of motor injury claims from straightforward to complex cases, ensuring each is handled with care, efficiency, and technical accuracy.
- Making confident, well-informed liability decisions and negotiating settlements that are fair, timely and cost-effective for both the customer and Aviva.
- Provide clear, empathetic support to customers throughout the claims journey, helping them navigate what can be a difficult time with reassurance and clarity.
- Collaborate with internal teams and external stakeholders including solicitors, medical professionals, and third-party providers to drive claims to resolution.
- Demonstrate strong reserving and file estimation practices, while supporting customers with clear, compassionate communication throughout their claims journey.
Requirements
- APA (Personal & Commercial) or CIP qualification, with a strong foundation in injury claims handling and a solid understanding of the Irish claims landscape.
- A strategic thinker and confident decision-maker, with the ability to assess complex information quickly and act decisively in the best interest of all parties.
- A customer-first mindset, with a proven ability to manage sensitive conversations and deliver outcomes that balance empathy with commercial awareness.
- Excellent communication and relationship-building skills, with the ability to work cross-functionally and influence outcomes through collaboration.
- A proactive, self-motivated approach, with high learning agility and a desire to continuously improve your technical knowledge and professional development.
What You Will Get
- A competitive market-leading salary depending on skills, experience, and qualifications.
- Generous pension (employee contribution matching of up to 14% if you contribute 8%).
- Annual performance-related bonus and pay review.
- Holiday allowance of 25 days plus.
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