Claims Operations Manager

1 day ago

Dublin, Dublin City, Ireland beBeeManagement Full time €60,000 - €80,000
Job Description

We are seeking a highly skilled and experienced Motor Damage Team Manager to lead our team of claims handlers. The successful candidate will be responsible for managing a dedicated team, working closely with business clients to offer tailored solutions and proactive assistance for managing complex claims efficiently.

The Motor Damage team handles a high volume of Retail and Commercial claims, providing excellent technical advice and ensuring efficient and fair settlement is delivered across the board, to first and third party customers, every day.

This role requires a strong leadership presence, with a proven track record of Customer Service delivery against relevant targets. The ideal candidate will have demonstrable coaching/development skills, excellent presentation and data analytical skills, and familiarity with the local regulatory context and requirements in both jurisdictions.

Key Responsibilities
  • Manage workload within the team, ensuring quality and service metrics are met consistently
  • Leading the Motor Damage team to achieve personal and departmental goals through our performance coaching programme
  • Effectively use workforce management tools (ActiveOps), to load balance and resource to demand
  • Develop clear performance and development plans, support talent development, succession planning and technical development of the wider Claims team
  • Empowering the team to proactively identify operational and process improvements for the benefit of the customer and the department
  • Work closely with the Claims leadership team to identify and implement areas of operational efficiency and process improvement that are aligned to the Allianz Customer Model
  • Collaborate with Claims Management to implement vendor contracts and monitor service delivery against agreed KPI's
  • Monitor the ALAE spend, sharing knowledge and trends with Motor Injury and Claims Insights Analytics teams in particular
  • Strictly manage compliance with CPC across the team, in respect of claims handling process and supervising and supporting staff through their MCC qualification
  • Be responsible for the claims quality assurance process in conjunction with the operational support team
  • Utilising robotics and AI to simplify and streamline our customer's Claims experience
  • Supervise the team's Complaints Management process; coordinating data gathering, investigation and issuing/approving formal Financial Service and Pensions Ombudsman (Republic of Ireland) and Financial Services Ombudsman (UK) responses
Required Skills and Qualifications
  • Minimum 3 years' claims handling experience, ideally within Damage claims
  • Demonstrable leadership skills/experience- minimum 2 years
  • CIP, Dip CII, Grandfathered or ACII qualification
  • A proven track record of Customer Service delivery, against relevant targets (e.g.; service level agreements, targets and quality metrics)
  • Excellent presentation and data analytical skills
  • Demonstrable coaching/development skills
  • Familiarity with the local regulatory context and requirements in both jurisdictions
Benefits

Our competitive remuneration package includes:

  • Generous Pension Scheme Contributions
  • Health Insurance
  • Discounted insurance rates
  • Numerous wellbeing and family benefits
  • Well-connected and accessible location with onsite staff parking and lunches provided

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