Customer Success Manager
3 days ago
We're a leading provider of customer relationship management (CRM) solutions, empowering businesses to succeed in today's competitive landscape. Our team of experienced professionals is dedicated to delivering exceptional service and driving sales growth in the small-medium business (SMB) space.
Job Summary:
The SMB Account Executive will be responsible for developing and executing sales strategies to drive revenue growth and customer satisfaction in the SMB market. This role requires a high level of technical expertise, combined with excellent communication and interpersonal skills.
Key Responsibilities:
- Develop and maintain strong relationships with key decision-makers and influencers within customer organizations.
- Identify and pursue new sales opportunities, leveraging industry expertise and providing value-added services to customers.
- Collaborate with internal stakeholders to develop strategic partnerships and expand our customer base.
- Maintain accurate sales forecasts and ensure timely and effective communication with stakeholders regarding sales performance and pipeline growth.
- Participate in industry events and user groups to generate market interest and drive sales pipeline growth.
Requirements:
- Minimum 3 years of experience in direct sales or account management, preferably in the software or cloud industry.
- Proven track record of achieving or exceeding sales targets and building strong customer relationships.
- Excellent communication and interpersonal skills, with the ability to effectively communicate complex technical information to both technical and non-technical audiences.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound business decisions.
- Fluent English language proficiency, with the ability to communicate effectively in a fast-paced environment.
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