Senior It Support Landscape Manager

1 day ago

Dublin, Dublin City, Ireland beBeeItSupportSpecialist Full time €35,000 - €45,000

Job Description:

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We are seeking a highly skilled IT Support Specialist to manage the Microsoft 365 landscape. The successful candidate will be responsible for providing end-to-end management of the M365 environment, including SharePoint, Outlook, and Teams.

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Responsibilities:

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  • ">
  • Provide first-line support for the M365 landscape, including SharePoint, Outlook, and Teams.">
  • Keep abreast of new M365 developments and understand the impact that these will have on the environment.">
  • Manage Azure Active Directory (AAD) groups, making sure that they are kept up to date.">
  • Application Integration">
    • ">
    • Work with project managers to set up SSO and other integrations with Microsoft products.">
    • Discuss integration requirements with the IT project managers to ensure they are captured and communicated to suppliers.">
    • Power Platform Expertise">
      • ">
      • Own the development of new applications being built in Power Platforms to support IT and other workstreams within the project.">
      • SharePoint, Intranet and MS Teams Management">
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        • Continuously assess the usage of SharePoint Intranet and MS Teams to provide assurance that the platforms are being used appropriately.">
        • Respond to requests for the setup of new SharePoint/Teams environments.">
        • Incident Management">
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          • Act as the leading technician for helpdesk incidents relating to the M365 landscape and applications.">
          • Work with other members of IT support staff to coordinate and delegate tasks as necessary.">
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        • Process Improvement">
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          • Continually monitor and assess IT processes, such as from the helpdesk, and refine as necessary.">
          • Knowledge Base">
            • ">
            • Develop a knowledge base for M365 support using existing guidance provided by Microsoft and create material where customizations render existing support materials redundant.">
            • Security & Compliance">
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              • Work with the IT security lead to align the M365 environment with legal security standards that must be met.">
              • Identify vulnerabilities in the configuration and usage of M365 and work with the IT security lead to remove these issues.">
              • Resource Management">
                • ">
                • Proactively plan resourcing requirements and report these to the IT Programme Manager.">
                • Support the onboarding of new IT support resources onto the project.">
                ">
Requirements:">

The ideal candidate will have:

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  • ">
  • 10+ years of experience.">
  • 5+ years' experience delivering IT Support (essential).">
  • Proficient in integrating third-party applications using Microsoft Graph API.">
  • Experienced with M365, including SharePoint, Outlook, and Teams.">
  • Experienced with PowerShell and Azure Active Directory (AAD).">
  • Experienced with process automation and improvement.">
  • Experienced configuring Microsoft Enterprise SSO for third-party applications.">
  • Strong communication and interpersonal skills.">
  • Strong analytical skills.">
  • Formal Education Qualifications: Level 8 degree (or equivalent) in relevant subject area e.g., engineering, computer science preferred.">
  • Level 9 Masters in relevant field would be advantageous (or equivalent masters).">
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Benefits:

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Our company offers a great place to work, where everyone can make change happen and influence a better world. We champion our people to succeed in both work and life. To support this we promote a healthy, productive, and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

">Keywords: it-support-specialist

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