IT Infrastructure Technical Support Specialist

3 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

Cpl Healthcare, in partnership with SK biotek Ireland, is seeking to recruit an ICT Infrastructure Specialist on a 12-month contract.

About Cpl Healthcare

Cpl Healthcare, an international recruitment and employment services company, provides innovative workforce solutions to clients worldwide. Our mission is to deliver high-quality staffing and consulting services that meet the evolving needs of our clients. We have built long-standing relationships with top clients across various industries, ensuring their success through our expertise and dedication.

Job Overview

The ICT Infrastructure Specialist will be responsible for managing the day-to-day activities to support and monitor the operation of the Site Information and Communication systems infrastructure. This role will work closely with IT colleagues and 3rd Party IT Support Vendors to provide operational and project support for all IT infrastructure on the Swords site.

Key Responsibilities

  1. Change Management

Ensure any changes to IT systems are implemented in compliance with site Change Control Procedures and Security Standards.

Lifecycle Management

Work with Managed Service Partners, Vendors, and site stakeholders to manage the lifecycle of Site IT Infrastructure, ensuring infrastructure remains reliable and fit for purpose in supporting site operations. Provide support for planning and coordination of planned equipment refreshes/replacement as required.

Troubleshooting and Support

Act as site point of contact and hands and eyes for initial troubleshooting of issues with the remote Support teams of our 3rd Party Service Partners for Server Hosting, Network, and Print Services. Raise tickets/incidents as necessary to escalate issues to Service Partner.

Network and Communications

Manage site IT cabling, patching, and wall port infrastructure (Fibre, LAN). Engage and liaise with 3rd Party vendors for diagnostics, repairs, installation of new cables, wall ports/panels, etc.

AV Equipment Support

Monitor and support A/V equipment in 12 Conference Rooms, including Flatscreen TVs, Projectors, cameras, audio equipment, and touch panels used in Teams Rooms.

Backup and Storage

Monitor System Backups (notified via Email from Backup system). Liaise with Hosting Provider to address any issues, raise tickets/incidents as necessary.

Regulatory Compliance

Adhere to GAMP Guidelines, cGMP, 21 CFR Part 11, internal and external audit requirements, and SK company policies relating to Computer System Validation, Data Integrity, and IT Security.

Requirements

The successful candidate will have a degree level qualification in a relevant IT, engineering, or similar technical discipline and have a minimum of 3 years experience of IT system support. Experience of working in a GMP regulated environment is desirable. A good working knowledge of TCP/IP Networking, Server Virtualisation, and communication systems is expected.

The successful candidate will be responsible for system security and hardware maintenance and configuration in compliance with site and regulatory standards. The ideal candidate will be able to demonstrate good problem-solving techniques regarding fault finding and troubleshooting system-related issues and must have strong communication skills. The ability to operate within and consistently achieve deadlines associated with a highly automated 24/7 Manufacturing facility is key.



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