Customer Service Administrator | Permanent

1 day ago

Dublin, Ireland Staffline Group PLC Full time

The Role: As a Customer Service Administrator, you will be required to support key functions within the business. You will be responsible for handling a high volume of incoming patient referrals, ensuring patient needs are met in line with best practice. You will also be responsible for ensuring that service levels are maintained by completing regular checks with patients.Hours of work: 35 hours per week | hybrid working modelContract Type: PermanentKey duties:Take responsibility for various accounts, acting as the first point of contact for queriesHandle all incoming order processing and input data efficiently onto internal systemsFollow up on orders internally to ensure timelines for patients are in line with company policyHandle various follow-up activities with patient base, ensuring they are availing of supports efficiently and in line with their needsOffice administration tasks such as database management, updating consultant reports and other compliance support activitiesProvide support to the finance team on a regular basisManagement reporting and attendance at daily/weekly team meetingsRequirements:At least 1-2 years' experience in a customer facing role with an element of call handling, ideally in a healthcare environmentExcellent communication and interpersonal skillsProficient in the use of MS Word and ExcelAccurate, high speed data entry skills and good typing skillsAbility to work independently as well as part of a teamStrong organisational skills and multi-tasking abilitiesIn Return:€30-32k salaryPensionBonusParking providedHybrid option after 6 monthsCanteen facilitiesOpportunity to gain excellent experience within the healthcare industryWHY WORK WITH STAFFLINE IRELAND? This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about us. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. We are a leading recruitment agency offering a full recruitment solution throughout the island of Ireland and across the UK. We have branches across the island including Swords, Walkinstown, Dundalk, Cork, Galway and Limerick. Whether it's temporary contracts or full-time employment, you can be sure that Staffline Ireland will have the right career for you.

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