Account Manager

3 days ago

Shannon, Ireland eFlexes Full time

eFlexes Recruitment is delighted to be partnering with our long-established aviation client in Shannon, Co. Clare, to recruit an Account Manager. Key Responsibilities Manage order placement and execution with production teams, ensuring delivery commitments are met while acting as the customer’s advocate. Resolve escalated customer queries from the Customer Service team and manage complaints with a proactive, solutions-driven approach. Take ownership of achieving budgeted customer targets and monitor KPIs relating to financial and delivery performance. Develop and maintain customer contracts and supplier agreements, including annual budgets, capacity planning, slot reservations, modification programs, and contract amendments. Gather and analyse customer insights (requirements, planning, satisfaction) and lead regular performance reviews to strengthen partnerships. Work effectively within an international team of Customer Service, Account, and Sales Managers, aligned towards delivering customer satisfaction. Support special projects and initiatives that enhance operational excellence and deliver added value to customers. Candidate Profile We are looking for a candidate who meets the following criteria: Diploma or Degree qualified, ideally in Business, Engineering, or a related field. 3+ years’ experience in customer-focused roles. Aviation MRO industry experience is a strong advantage. Outstanding customer service orientation with excellent communication skills (both written and verbal). Proficiency in MS Office/Teams and ERP systems. Strong analytical and conceptual thinking skills, with the ability to work systematically and make sound decisions. Skilled in negotiation and diplomacy. Good understanding of internal processes and interdepartmental collaboration (desirable). Self-motivated, proactive, and structured in approach. Willingness to travel both domestically and internationally. Commitment to continuous professional development. To apply for this position, please submit your CV to

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