Customer Service

6 days ago


Limerick, Ireland Snaphunt Full time

The Offer

  • Hybrid work model in Limerick, Ireland
  • Development opportunities (Teamlead, trainer in department in china, and US - they always promote from within)
  • Social activities every 3 months
  • Health insurance
  • Performance bonuses
  • Relocation package (flight and accommodation)

The Job

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this opportunity Your daily work will include tasks like these:

  • Act as a single point of contact for phone calls, chat and emails from users regarding
  • Helping seller in the sales process(account management) and buys if quiestions to ticket etc
  • Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
  • Ability to liaise with other departments as necessary
  • Identify process improvement opportunities and raise them through the appropriate forum
  • Support customers directly on the ground at major events around the world
  • Any other tasks as required

The Profile

  • You speak and write Italian at a native level and you are fluent in English.
  • At least 6 months experience in the IT and tech support industry. Sales skill and experience of Retail is an advantage.
  • You have a basic understanding and level of computer handling skills. Good learning pace within IT systems, Basic knowledge to Microsoft office package
  • Excellent problem solving skills with good inter-personal relationship building skills.
  • Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

The Employer

Our client is a Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. Our client is specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.


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