Customer Service Advisor

6 days ago

Dublin, Ireland Cpl Full time

Customer Service Advisor - Temporary contract

Location: Limerick

Contract: Temporary Full-time

Working Hours: Working hours will be Monday to Friday 9am to 5:30pm

· Please note initially there will be full time training for 3 weeks. Mon – Fri 9-5.30 pm.

Covalen is an equal opportunity employer, a CPL company with over 25 years’ experience in Business Process Outsourcing (BPO) and Managed Services provision across the world. They provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities. To know more, click 

As a Customer Service Advisor, you will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed. The Covalen team are supporting a financial client with their growth in the Irish market. Covalen are growing their team to work in Financial Customer Support. The mission of the team is to provide best-in-class support to customers. 

An ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure. 

Responsibilities:

Manage inbound and outbound phone calls in an efficient and timely manner. Collating information from customers via these telephone calls. Receiving inbound calls from customers through a virtual call centre, answering various questions. Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to. Drive sales to achieve targets. Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products. 

Requirements: 

Minimum 6 months experience in a customer facing role. Excellent communication (spoken & written English) and interpersonal skills. Eager to learn and grow with Covalen. Must be eligible to work in the Republic of Ireland and must be able to pass all background checks. 

Interview process: 

1 Virtual interview with the Customer Operations team Online Tech and English language assessment

For more information, don't hesitate to reach out to this mail and your journey to becoming a valued part of Covalen starts here.

**Candidates must be eligible to work in the Republic of Ireland and must be able to pass all background checks.

#covalenlinkedin #LI-AF2

#cplcovalen #BPOjobs #Innovation #CareerOpportunity #JoinOurTeam #Covalenjobs #Contentmoderatio

#CovalenLinkedin #CplCovalen #Banking #CustomerService #Limerick #

  • Customer Service Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €25,000 - €40,000

    Job Title:Customer Service AdvisorAbout the Role:We are seeking a Customer Service Advisor to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and selling confidently in store and through all digital channels.Main Responsibilities:Serving Customers: Create a warm and welcoming...

  • Customer Service Advisor

    3 weeks ago

    Dublin, Dublin City, Ireland National Express Ltd Full time

    Dublin Express have an exciting Part Timeopportunity to join us as a Customer Service Advisor in Dublin Airport.This role is onsite at Dublin Airport.You will work 30 hours across any 4 or5 daysMonday – Sunday, with the shifts between 07:00 and 00:30The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport...

  • Customer Service Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland Cornmarket Group Financial Services Ltd. Full time

    OverviewJoin to apply for the Customer Service Advisor role at Cornmarket Group Financial Services Ltd.At Cornmarket, we look after the financial wellbeing of public servants and their families. We've been focused on public sector employees for over 50 years, delivering financial services including car, home, health and life insurance, income protection,...

  • Customer Service Advisor

    1 week ago

    Dublin, Ireland Fidelity International Full time

    Associate Level 1- Client ServicesAbout the OpportunityJob Type:PermanentApplication Deadline:31 March 2025Title:AssociateDepartment:Client ServicesLocation:Dublin, IrelandReports To:Team LeadJoin us as an 'Associate-Client Services' at Fidelity!If you enjoy phone conversations with customers, working from a premium location based in Dublin, Ireland and seek...

  • Customer Service Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland Fidelity International Full time

    Associate Level 1- Client ServicesAbout the OpportunityJob Type: PermanentApplication Deadline: 31 March 2025Title: AssociateDepartment: Client ServicesLocation: Dublin, IrelandReports To: Team LeadJoin us as an 'Associate-Client Services' at FidelityIf you enjoy phone conversations with customers, working from a premium location based in Dublin, Ireland and...

  • Customer Service Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland Cornmarket Group Financial Services Ltd. Full time

    Who We AreAt Cornmarket, we look after the financial wellbeing of public servants and their families.We've been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.Role PurposeWe are looking for a...

  • Customer Service Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland AON Full time

    OverviewCustomer Service Advisor - SheffieldMonday-Friday, 08:45 – 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working (50% monthly split required)Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? We are currently recruiting for a Customer Service Advisor to join...

  • Customer Service Advisor-Branch Banking

    3 weeks ago

    Dublin, Dublin City, Ireland PTSB Full time

    OverviewJob Title: Customer Service Advisor - Branch Banking · Location: Dublin (Onsite) · Job Type: PermanentJoin to apply for the Customer Service Advisor-Branch Banking role at PTSB.Role SummaryPTSB is seeking individuals who want to build a career in Retail Banking. As a Customer Service Advisor in our branches, you will be responsible for ensuring...

  • Customer Service Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland Sedgwick Ireland Full time

    OverviewIn partnership with our client, a leading provider of personal and business banking services in Ireland, we are seeking a Customer Advisor.This role is based on-site in their office in Blackrock, Co. Dublin.Candidates must be available to start in August.Contract: 4 months.ResponsibilitiesBe an ambassador for the client and develop the client's...

  • Customer Service Advisor-Branch Banking

    3 weeks ago

    Dublin, Dublin City, Ireland Permanent TSB plc Full time

    OverviewJob Title: Customer Service Advisor - Branch BankingJob Type: PermanentJob Location: Dublin (onsite)PTSB is seeking individuals looking to build a career in Retail Banking. As a Customer Service Advisor in our branches, you will be responsible for ensuring that every customer in-branch experience is as seamless and efficient as possible. Your primary...