Fundraising Admin

3 days ago

Dublin, Dublin City, Ireland The Irish Blue Cross Part time

Fundraising Admin & Donor Care Officer

The Irish Blue Cross is recruiting for a Fundraising Admin & Donor Care Officer.

Job Title: Fundraising Admin & Donor Care Officer

Contract: Fixed Term

Responsible to: Campaigns and Fundraising Manager

Hours: Part Time (approx. 25 hours per week, Office based)

Due to the nature of the role, you may be required to work outside of these hours

Salary: Commensurate with experience 

Location: Inchicore, Dublin 8, DO8 EY92

About The Irish Blue Cross

The Irish Blue Cross is a Registered Charity with a long tradition of providing low-cost veterinary care to pets of eligible owners through our Inchicore Clinic and network of mobile clinics. We also provide a horse ambulance service that attends all Irish race meetings and events. The Charity's funding comes from various sources including services, government, local authority, corporates, individuals, gifts, bequests, fundraising and marketing events and initiatives.

Our mission is, to offer affordable veterinary care to eligible owners, promote welfare and responsible pet ownership, and to alleviate the suffering of animals.

About the role 

We are seeking a compassionate, detail-oriented Donor Care Administration Officer to join our small, friendly fundraising & comms team on a part-time basis. This person will play a key role in ensuring an excellent experience for our donors through timely and accurate processing of donations, maintenance of donor records, and supporting fundraising activities with efficient administrative support.

You will be required to, 

Donor Support & Communications

Respond to donor enquiries by phone, email, and post in a professional, empathetic, and timely mannerSend acknowledgements, thank you letters, and receipts for donationsHelp maintain strong relationships with existing supporters through warm and personalised communication.

Data Management & Reporting

Accurately record donations and supporter details using our CRMManage recurring donations and direct debits, liaising with finance as neededGenerate reports to support donor stewardship and fundraising campaigns.

Fundraising & Campaign Support

Assist in the preparation and delivery of fundraising mailings (postal and email)Support donor engagement events and community fundraising activities when required.

General Administration

Maintain organised filing systems (digital and paper-based)Liaise with suppliers and service providers (e.g. printers, mailing houses)Perform other admin duties relevant to the role and team

About you – essential requirements

Previous administration or customer service experienceProficient in Microsoft Office applicationsExperience in working with CRM systemsExcellent interpersonal and communication skillsExperience of working to tight deadlinesYou will have a positive, flexible, and caring attitudeBasic knowledge of GDPR as it relates to supporter data.

Desirable requirements

Experience of working in the not-for-profit sectorExperience of working with volunteersFull driving licence and access to a carWorking knowledge of Salesforce CRM.

Our benefits

Training allowancePro-rata - 20 annual leave days (plus 5 discretionary company days)Canteen facilitiesFree car parkingBike to work schemeEAPAnnual Reviews.

Our Core Values and What They Mean 

Integrity. We act in an ethical, transparent, and honourable way.

Dynamic. We are ambitious and optimistic, striving for success.

Responsible. We are proud of our professionalism and hold ourselves accountable for the work we do. 

Fair and Reasonable. We aim to be consistent and treat everyone equally. 

Compassionate. We believe in showing respect and kindness and we aim to be supportive and caring in all that we do.

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