Night Manager

4 days ago

South Dublin, Ireland Talbot Hotel Stillorgan Full time

Talbot Hotel Stillorgan, part of Talbot Collection is currently recruiting for an experienced Night Manager.


The Talbot Collection are one of the Best Places to Work in Hospitality 2024 as awarded by the Great Place to Work. Come experience it for yourself and join our team


Overall Job Purpose

Overall responsibility for the hotel during night hours, ensuring that the highest level of guest service is given at all times, paying particular attention to conference/function business and all public areas, ascertaining complete guest satisfaction at all times;


  Role Specific Duties

  • Manage the night shift in the department ensuring that the department is rostered appropriately and that all employees carry out the duties assigned to them
  • Serve as the Duty Manager for the property during the night period;
  • Ensure the hotel is prepared in advance of each shift and in accordance with relevant SOPs
  • To liaise with front office regarding all aspects of client's requirements;
  • To ensure the safety of all our guests throughout the night, by completing the safety checks and night audits competently;
  • To ensure meeting rooms are properly set up, broken down and reset according to the weekly function sheets;
  • Ensure that all staff arrive to work on time and in correct uniform and name badge as per schedule and adhere to Clocking Policy
  • Resolve customer complaints promptly and report them to the General Manager
  • Delegate duties and tasks to staff to meet objectives and maximize resources
  • Assist in creating and inputting the weekly roster into Timepoint before the deadline, considering the business demand.
  • Daily control and update staff attendance in Timepoint ensuring accuracy of payroll
  • To be aware of the day's business in all Departments within the Hotel
  • Maintain regular communication with staff and management through meetings, discussions and handovers
  • Communicate our services and facilities to guests as required
  • To be aware and ensure compliance with all company policy's regarding: Fire, Health & Safety, Hygiene, Food Hygiene, and Customer Care & Security
  • To liaise with all other Heads of Departments and Duty Managers to ensure high quality of service is always achieved
  • To work in conjunction with the General Manager & Deputy General Manager to ensure the smooth and efficient running of the department and overall Business
  • Attendance at all Operational Meetings and HOD Meetings


 

The ideal candidate must be:

  • Computer literate, be reliable and be well organised.
  • Be pro-active and be a team player.
  • Previous experience of a similar role in a hotel would be essential. Previous bar experience/reception experience is desired.
  • Must be flexible as the role involves shift work and weekend working. 

 

What do we offer?

  • One of the Best Places to Work in Hospitality 2024 as awarded by the Great Place Work
  • Join a company and culture that put their team first
  • Training and Development Opportunities - we invest in our people
  • Being part of a progressive & growing company.
  • Contributory company pension scheme. (12 month service requirement);
  • Company Life Insurance Scheme
  • Free parking
  • Complimentary Talbot Fit Membership
  • Staff meals
  • Friends and Family Rates


 

Talbot Hotel Stillorgan is part of the Talbot Collection and is an equal opportunities employer.


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