
Customer Service Advisor- Fraud
4 days ago
Role: Customer Service Agent Fraud Contact CentreContract: 3 monthsLocation: RemoteCpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland’s promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland. Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full support to you by way of full training, and on-going support to develop yourself. This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment. We are looking for a candidate for a Customer service agent on the Fraud Contract Centre team. The contract is for 3 months Responsibilities:Provide `Best in Class` customer service and provide clear solutions to customer queries Perform and approach your role to the professional standards expected of a leading contact centre Work towards achievement of individual performance objectives Positively contribute to your team and support team colleagues Compliance with all regulatory requirements including all operational and administrative procedures Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations Role requirements: Excellent team player with energy and commitment to achieving the goals of the Fraud Customer Centre Customer service experience with a strong customer focus Strong interpersonal and communication skills A flexible energetic and innovative approach to work. Ability to adapt to a changing environment Self-motivated with the ability to meet targets Excellent problem solving and resolution skills with good attention to detail with emphasis on getting it right first time Desirable Qualifications, Skills & Experience:Experience in a phone-based role Strong IT Skills, i.e., Microsoft products Benefits of being a Cpl colleague on site: Great starting rates & hours Engaged onboarding & training APA/ QFA support subject to role Dedicated EAP program Bike To Work scheme Travel tax incentives A diverse and inclusive culture Remote, hybrid & on-site opportunities - Subject to role Flexible hours available - Subject to role Access to internal BOI Careers Lab and soft skill training Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.Cpl is an Equal Opportunity employer. At Cpl we believe that delivering our vision to be the world’s best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities. As a company Cpl is a Gold Medal holder for Diversity & Inclusion.We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites.If you are interested, please feel free to apply for this exciting opportunity or send your CV to my email address: #LI-NK23#CplBOI
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▷ Apply Now: Customer Service Advisor- Fraud New
4 weeks ago
Dublin, Ireland CPL Full timeRole: Customer Service Agent Fraud Contact Centre Contract: 3 months Location: Remote Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland’s promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity...
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▷ Urgent! Customer Success Manager
2 weeks ago
Dublin, Ireland DataVisor Full timeJob Summary As a Customer Success Manager (CSM), you will serve as a strategic partner to key enterprise clients, helping them drive ROI through advanced fraud detection, AML compliance, and operational optimization. You’ll lead customer engagements across a portfolio of Fortune 500 companies in FinTech, Banking, and E-commerce, providing expert guidance...
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Customer Service Advisor
3 weeks ago
Dublin, Ireland Fidelity International Full timeAssociate Level 1- Client ServicesAbout the OpportunityJob Type:PermanentApplication Deadline:31 March 2025Title:AssociateDepartment:Client ServicesLocation:Dublin, IrelandReports To:Team LeadJoin us as an 'Associate-Client Services' at Fidelity!If you enjoy phone conversations with customers, working from a premium location based in Dublin, Ireland and seek...
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Customer Service Advisor
4 weeks ago
Dublin, Dublin City, Ireland Fidelity International Full timeAssociate Level 1- Client ServicesAbout the OpportunityJob Type: PermanentApplication Deadline: 31 March 2025Title: AssociateDepartment: Client ServicesLocation: Dublin, IrelandReports To: Team LeadJoin us as an 'Associate-Client Services' at FidelityIf you enjoy phone conversations with customers, working from a premium location based in Dublin, Ireland and...
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Customer Service Advisor
2 weeks ago
Dublin, Ireland Capita Full timeCustomer Service Advisor page is loaded## Customer Service Advisorremote type: Praca z domulocations: Dublin: Corktime type: Zatrudnienie w pelnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10114426 Join Capita Ireland as a Customer Service Advisor – Work from Home!What You'll Do Become part of a close-knit, friendly, and dedicated...
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Customer Service Advisor
2 weeks ago
Dublin, Ireland National Express Limited Full timeAirside Transport Services is one of our newest ventures and this role is an exciting opportunity to develop and grow our fledgling business into a major part of ournew premier parking service at Dublin Airport. We are hiring for full timeCustomer Service Advisors to join our diverse and dynamic team to support the elevation of the overall airport...
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Customer Service Advisor
4 weeks ago
Dublin, Dublin City, Ireland Cornmarket Group Financial Services Ltd. Full timeOverviewJoin to apply for the Customer Service Advisor role at Cornmarket Group Financial Services Ltd.At Cornmarket, we look after the financial wellbeing of public servants and their families. We've been focused on public sector employees for over 50 years, delivering financial services including car, home, health and life insurance, income protection,...
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Senior Product Specialist
3 weeks ago
Dublin, Ireland Mastercard Full timeOverviewThe Issuer Fraud Solutions team at Mastercard delivers technology, products, and services that facilitate seamless, fast and secure payments across the network and the internet of things (IoT).These solutions leverage data, and artificial intelligence (AI) to provide services that benefit the entire payments ecosystem.The team protects the integrity...
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Dublin, Ireland Interactive Brokers Group, Inc. Full timeFrench Security and Fraud Prevention AnalystDublin, IrelandCompany OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries.We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client...
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Customer Service Advisor
4 weeks ago
Dublin, Dublin City, Ireland AON Full timeOverviewCustomer Service Advisor - SheffieldMonday-Friday, 08:45 – 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working (50% monthly split required)Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? We are currently recruiting for a Customer Service Advisor to join...