Senior Product Specialist

3 weeks ago

Dublin, Ireland Mastercard Full time

Overview
The Issuer Fraud Solutions team at Mastercard delivers technology, products, and services that facilitate seamless, fast and secure payments across the network and the internet of things (IoT).
These solutions leverage data, and artificial intelligence (AI) to provide services that benefit the entire payments ecosystem.
The team protects the integrity of the payment system across physical and digital channels by delivering fraud management and mitigation products that address the entire account lifecycle while ensuring a positive experience for consumers.
Responsibilities
Engage regularly with customers to capture their experiences with our services and identify opportunities for continuous improvement
Analyze customer performance and trends for risk management KPIs
Collaborate with product leads regionally and globally to drive customer engagement and provide feedback to product development and management teams
Identify areas of product cross sell among the suite of AI fraud solutions
Build case studies and reports at a regional level for internal and external communications
Assess customer's authorization and fraud performance via structured data
Generate authorization and fraud performance presentations that reflect the customer's reality
Capture customer understanding of Mastercard's AI-based fraud solutions and tailor training sessions to level-set knowledge
Build and deliver risk performance reviews
Build and deliver product utilization reviews
Support customers during fraud attacks
Manage customer onboarding activities
Communicate customer feedback to appropriate teams to enhance the client experience
Assist with customer training and creating best-practice documentation including industry knowledge and platform use
Support the resolution of customer-specific issues/concerns
All About You (Qualifications)
Bachelor's degree in business, marketing, finance, information systems or related field
Experience in fraud management
Experience in customer relationship management
Technologically savvy with the ability to translate complex technical details into simple business concepts
Strong analytical skills with ability to mine and interpret data
Strong organizational skills with the ability to learn quickly and multi-task across multiple projects in a fast-paced environment
Excellent communication and interpersonal skills
Experience interacting with customers and asking effective, forward-thinking questions
Knowledgeable in key metric identification for driving and maintaining healthy business performance
Proficient in MS Word, MS Excel, PowerPoint for creating engaging reports and presentations
Flexible and solution-oriented, comfortable dealing with ambiguity
Excellent relationship-building skills; able to maintain strong working relationships across multiple functions and regions
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with inherent risk.
Every person working for Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings per Mastercard guidelines
Seniority level
Associate
Employment type
Full-time
Job function
Sales and Business Development
Industries
Financial Services, IT Services and IT Consulting, and Technology, Information and Internet
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