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Customer Care Executive

1 week ago

Dublin, Ireland Lincoln Recruitment Ltd. Full time

Our client is a leading insurance provider in Ireland, offering customers value and choice by searching the market for the best options available.
Their Customer Care Team is dedicated to delivering high-quality service to existing customers in the most efficient manner possible.
They are currently seeking motivated and customer-focused individuals to join their team as Customer Care Executives.
If you have 1+ years of experience in a contact centre environment and a passion for providing outstanding customer service, this could be the perfect opportunity for you.
Key Responsibilities: Deliver a high standard of customer service, always ensuring customer satisfaction.Strive to continuously improve performance by meeting key performance indicators (KPIs) and quality measures.Promote a positive team spirit and contribute to a collaborative work environment.Escalate complex issues to line manager when necessary.Ensure compliance with all industry regulations and internal company policies.Accurately process customer transactions in line with company procedures.Provide accurate and specific advice to customers in all interactions.Participate in ongoing training and development to enhance skills and knowledge.Commit to industry examinations with full support from the company to aid professional development.Qualifications and Experience: A minimum of 1 year of customer service experience within a fast-paced call centre.Strong PC skills, including proficiency in MS Excel and insurer websites.Prior knowledge of personal lines insurance is desirable.Skills Required: Target-driven with the ambition to meet and exceed performance goals.Excellent communication skills, both verbal and written.A proactive and solutions-focused approach to customer service.Strong organisational and multitasking abilities.Confidence in making decisions and problem-solving in a fast-paced environment.A team player with the ability to contribute positively to a collaborative workplace.A positive, adaptable mindset with a willingness to take on new challenges.What's on Offer? Competitive salary.Monthly bonus and commission structures.Pension and healthcare benefits.Full support for professional insurance industry exams.Convenient location with excellent transport links.Modern office space with great facilities, including unlimited tea and coffee.Working hours: Monday to Friday 9 to 6.Regular staff social events and incentives.Employee wellness initiatives.Cycle to Work Scheme.Graduated holiday leave entitlement, increasing with service, up to 24 days annually.This is an excellent opportunity to join a dynamic and growing organisation that values its employees and supports professional development.
If you are a dedicated and customer-focused professional, we would love to hear from you

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