Dach Customer Success Manager

6 days ago

Dublin, Dublin City, Ireland Hubspot Full time

Thanks to our employees' feedback, HubSpot has been named the #5 Best Leadership Team in 2024 by Comparably
HubSpot is looking for a DACH Customer Success Manager who is interested in using creativity to solve problems, build long-term relationships with businesses, and help their customers use software to achieve their inbound goals.
Customer Success Managers are the trusted inbound advisors for each of their customers.
They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive.
This role is open in our Dublin, Berlin, London, Paris, Madrid or Ghent office or remote from anywhere in Ireland, Germany, UK, France, Spain or Belgium.
In this Role you'll get to:Manage 100 – 200 customer relationships.
Some of your customers will be new while others may have been using HubSpot for several years.Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals.Your day-to-day is a mix of proactive and reactive work, including 4-5 scheduled deep-dive meetings per day with customers, where you review their progress and make strategic recommendations.Promote the growth of your install base by uncovering opportunities where customers can use more HubSpot products and services.Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot.To excel in this role you will need to have:1+ years of experience in a client-facing or account management roleBusiness savvy with consultative, problem solving, and issue resolution skillsStrong knowledge of the media/digital landscapeMotivated self-starter who is hungry to learn and can provide strong examples of achieving resultsSuper organised, quick learner who works well under pressureStrong negotiation skills, comfortable navigating financial conversationsEasy to build and maintain relationships, manage expectations, and identify issues that require escalationKnowledge of Inbound Marketing or the aptitude to learn it quicklyIf you're stimulated by problem solving - whether it's a business or technical challenge – this is the role for you.
About HubSpot HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better.
We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth.
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