Scaled Customer Success Manager, DACH

3 weeks ago

Dublin, Dublin City, Ireland Asana Full time

Our Scaled Customer Success program drives adoption and retention across a broader customer base. We're looking for a DACH Customer Success Manager (CSM) to join our team and partner with customers on how to best leverage Asana to achieve their unique business objectives. Your engagements with customers, while time bound, will result in their increased satisfaction with and confidence in Asana as their organization's work management solution. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as a thought partner and lifeline to customers. To the entire Asana team, you'll exemplify empathetic, customer-centricity.

This role is based in our Dublin office with an office-centric hybrid schedule. Along with most Asanas, you'll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements.

What You'll Achieve
  • Work with Asana customers across industries, functions, and stages of their customer journey in both time bound 1:1 and scaled manners.
  • Drive customer outcomes and value via time bound engagements.
  • Empower customers to become self-sufficient Asana champions, solving for their immediate needs while focusing on their long term success, value realization, and retention.
  • Co-create strategies and plays with your Scaled CS team to drive the broadest engagement across our customer base, most meaningful engagement tactics, and best adoption and retention results.
  • Act as a cross-functional superstar.
About You
  • 2-3 year demonstrated success in an Account Management or Customer Success role.
  • Fluent in German and English.
  • Strong team player.
  • Customer-centric: Devoted to ensuring our customers' success and committed to advocating for our customers whenever possible.
  • Solid communicator: Able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives).
  • Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment.
  • Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support Asana, the team, and the customer.
What We'll Offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €79,200 - €101,600. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

  • Mental health, wellness & fitness benefits.
  • Career coaching & support.
  • Inclusive family building benefits.
  • Long-term savings or retirement plans.
  • In-office culinary options to cater to your dietary preferences.
About Us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor's and Inc.'s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture.

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
  • Industries: Software Development
#J-18808-Ljbffr

  • Scaled Customer Success Manager

    7 days ago

    Dublin, Dublin City, Ireland Notion Full time

    About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. ...

  • Scaled Customer Success Manager, German, Emea

    7 days ago

    Dublin, Dublin City, Ireland Monograph Full time

    About Us:We're on a mission to make it possible for every person, team, and company to tailor their software to solve any problem and take on any challenge.Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day.At Notion, we want to change this with focus, design, and craft.We've been working on...

  • Scaled Customer Success Manager, German, EMEA

    3 weeks ago

    Dublin, Dublin City, Ireland Monograph Full time

    About Us:We're on a mission to make it possible for every person, team, and company to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.We've been working on...

  • Scaled Customer Success Manager, German, EMEA

    1 week ago

    Dublin, Dublin City, Ireland Monograph Full time

    About Us:We're on a mission to make it possible for every person, team, and company to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.We've been working on...

  • Enterprise Customer Success Manager

    7 days ago

    Dublin, Dublin City, Ireland Datadog Full time

    Enterprise Customer Success Manager (DACH) Dublin, Ireland As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in...

  • Senior Account Manager

    1 day ago

    Dublin, Dublin City, Ireland CPL Full time

    CPL, a leading player in the workflow automation space, seeks a seasoned sales professional to drive growth in the DACH region's cybersecurity SaaS market.This key role demands expertise in establishing and nurturing relationships with IT and Security decision-makers at large enterprises, mid-market companies, and public sector organizations.Complete sales...

  • Enterprise Account Executive-DACH

    1 week ago

    Dublin, Dublin City, Ireland Tines Full time

    Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources.Tines is an integrator across your entire stack - if it offers an API, Tines connects with it....

  • Enterprise Account Executive – DACH Region New

    1 week ago

    Dublin, Dublin City, Ireland CPL Full time

    Enterprise Account Executive – DACH Region (Cybersecurity SaaS)A leading scale-up in the cybersecurity SaaS space is looking for an Enterprise Account Executive to drive sales across Germany and the wider DACH region.Your Role:- Manage the full sales cycle from prospecting to closing deals.- Engage with IT and Security teams across enterprise, mid-market,...

  • Avp, Commercial Sales, Dach

    6 days ago

    Dublin, Dublin City, Ireland Docusign, Inc. Full time

    Company Overview Docusign brings agreements to life.Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives.With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.Until now, these...

  • Enterprise Account Executive – DACH Region New

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Enterprise Account Executive – DACH Region (Cybersecurity SaaS)A leading scale-up in the cybersecurity SaaS space is looking for an Enterprise Account Executive to drive sales across Germany and the wider DACH region.Your Role- Manage the full sales cycle from prospecting to closing deals.- Engage with IT and Security teams across enterprise, mid-market,...

  • Customer Success Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Stripe Full time

    About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work...

  • Customer Success Manager

    1 week ago

    Dublin, Dublin City, Ireland Intercom Full time

    What's the opportunity?We are seeking a Scaled Customer Success Manager to join our global Success Management organization. In this role, you will report directly to the Global Leader of Scaled Success and partner closely with our Sales team. You'll work with a wide variety of customers, acting as an expert point of contact for all things product and usage -...

  • DACH Market Relationship Builder

    2 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    About Our ClientOur client is a leading global professional services company based in Dublin, Ireland. They are a favourite social media company, well-known for their image sharing and save enabling features, and they are seeking a talented DACH Market Relationship Builder to join their team.The successful candidate will be responsible for creating new...

  • Public Sector Enterprise Account Executive-Dach

    7 days ago

    Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

    Public Sector Enterprise Account Executive-DACHIrelandFounded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity.By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources.Tines is an integrator across your entire...

  • Customer Success Manager

    2 weeks ago

    Dublin, Dublin City, Ireland MongoDB Full time

    MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Chief Marketing Officer DACH

    21 hours ago

    Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

    **Company Overview**Gong is a fast-growing company that has seen strong traction across the European market. We are looking for an experienced marketer to scale our marketing efforts in the DACH & Benelux markets.

  • Manager, Customer Success

    14 hours ago

    Dublin, Dublin City, Ireland Datadog Full time

    As a Manager, Customer Success, you will lead a team of Customer Success Managers (CSMs) who are responsible for driving value for our customers while also owning the commercial relationship. You will hire, develop, and coach high-performing CSMs, ensuring they are empowered to deliver strong customer outcomes and revenue growth.At Datadog, Customer Success...

  • DACH Business Development Specialist

    20 hours ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We are seeking a highly motivated Business Development Representative to expand our presence in the DACH region. This role is pivotal in identifying new opportunities, nurturing client relationships, and contributing to the success of an innovative no-code automation platform.The ideal candidate will have fluency in German and English, a proven track record...

  • Enterprise Sales Executive for DACH Region

    16 hours ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Key ResponsibilitiesManaging the full sales cycle from prospect to close, working closely with channel/tech alliances to uncover and progress opportunities within the DACH enterprise and mid-market ecosystems.Managing multiple customer opportunities through the sales cycle and closing complex transactions across diverse industries, including manufacturing,...

  • Manager, Customer Success

    14 hours ago

    Dublin, Dublin City, Ireland Datadog Full time

    As a Manager, Customer Success France, you will lead a team of Customer Success Managers (CSMs) who are responsible for driving value for our customers while also owning the commercial relationship. You will hire, develop, and coach high-performing CSMs, ensuring they are empowered to deliver strong customer outcomes and revenue growth.At Datadog, Customer...