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German Speaking Senior Technical Support Engineer

1 week ago

County Dublin, Ireland O'Farrell Recruitment Full time

German Speaking Senior Technical Support EngineerWe are currently looking for a German Speaking Senior Technical Support Engineer for our client, a major IT company in Dublin.
Do you enjoy tackling hard-to-solve technical problems?
Are you interested in gaining exposure to exciting products?
Are you looking for the opportunity for growth and learning?
Would you like to work for one of the most innovative companies around?
If you answered yes to these questions, then this may be the job for you.
Primary Duties / ResponsibilitiesProvides technical assistance to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access.Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.Achieves and maintains targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals.Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers.Acts as mentor and point of contact for less senior members of the team.Qualifications (Knowledge, Skills, Abilities)Strong logical/critical thinking and problem resolution skills.Proven ability to work on multiple complex issues and prioritize work accordingly to business processes.Strong communication skills and ability to handle high profile customers with critical issues.Strong understanding of common protocols (such as TCP/IP, HTTP, SSL, NAT, DHCP, DNS, etc.
).Knowledge of networking (Routing, Switching, Web App Firewalls, Load balancing, VPN, etc.
).Good understanding of Linux operating system (Shell, boot process, IPtables, cron, udev, filesystem, etc.
).Familiarity with debugging tools such as Netmon, TCPDump, Wireshark, Fiddler, etc.Familiarity with Windows Server Administration (Active Directory, Exchange, SharePoint, etc.)
is a plus.Requirements (Education, Certification, Training, and Experience)Bachelor's degree or above.Must have at least two years of experience in a technical customer support environment or field experience.The individual must have at least 1 year experience with products and technologies in an enterprise environment.Ability to work both independently and well with others.CCNA/Network+ or equivalent Networking/Security certificate is a strong plus.Certificate of MCSA/MSCE is a plus.
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