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Customer Success Manager
1 week ago
Lewis Davey are working with a world leader in energy supply, management services, and electric mobility, fostering electrification.
They support customers throughout their energy transition by developing value-driven solutions, providing electricity and innovative, integrated energy services to over 61 million customers worldwide—households, small businesses, enterprises, and municipalities.
The Role: The Customer Success Manager is pivotal, as you will own the post-sale customer relationships for Demand Response customers in Ireland.
This position will complement the Energy Markets and Operations teams to ensure clear and consistent customer communications for onboarding, enrollment, and testing requirements.
You will be the primary point of contact for Ireland Demand Response and Flexibility customers, addressing questions about payments, performance, and program rules.
Key Responsibilities: Customer acquisitionUpsell & retentionCustomer onboarding & account managementCustomer advocacyQualifications: For this role, you will need to come from a strong energy background with knowledge of Demand Response Programmes and DER (distributed energy resources) such as CHP, PV, backup generation, etc.
You should have a passion for delivering great customer sales, service, and management, and be enthusiastic about transforming the energy sector through innovative business solutions.
Please note regions outside of Dublin will be considered, providing you are able to attend the Dublin office on occasion.
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